Call Center Agent I
DIVERSUS HEALTH INC
Summary
The Call Center Agent I works with the call center team to connect with established and new clients who make calls to Diversus Health. This team provides a variety of support services to ensure day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access.
Job description
Job Summary
The Call Center Agent I works with the call center team to connect with established and new clients who make calls to Diversus Health. This team provides a variety of support services to ensure day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access.
Essential Functions
- Manage the daily operations of inbound and outbound calls
- Triage appropriate calls to Prescriber and Scheduling Management team for scheduling
- Manage incoming chats
- Answer general questions and enter contact notes documenting the service provided
- Leverage the value of every call
- Seek and maintain efficiencies for Call Center processes
- Develop and maintain strong internal/external working relationships and communication
- Attend and complete all required job-specific trainings and meetings
- Maintain a positive work environment
- Stay abreast of regulatory requirements and company policies
- Act as a patient/client advocate ensuring the best operational experience and quality customer service
- Represent Diversus Health professionally during community events and meetings
Requirements
- Minimum high school diploma or equivalent experience
- Strong work experience in customer service industry, preferably 2+ years
- Excellent data entry skills
- Excellent computer skills, with extensive experience using Microsoft Office (Word, Outlook, Excel) preferred
- Must be able to consistently stay calm while interacting with clients
- Electronic Health Records experience is a plus
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to maintain sensitive and confidential information
- Strong ability to interact successfully with a variety of individuals
- Strong knowledge of Release of Information process, preferred
- Proven work history in a fast-paced environment with competing priorities and multi-tasking
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Vacation & Sick Time
- Paid Long-Term Disability
- Paid Holidays
- 3 Floating Holidays
- Employee Assistance Program
- Free Therapy Access
- Professional Development Funds
- Robust Training Program
- Second Language Monthly Bonus
Company overview
Diversus Health Inc is a comprehensive behavioral health organization based in Colorado that provides integrated mental health and substance use disorder services. The company operates as a community mental health center offering a wide range of therapeutic interventions, crisis services, and support programs for individuals and families. Their services typically include outpatient counseling, psychiatric care, addiction treatment, case management, and community-based support services. As a healthcare provider in the mental health sector, Diversus Health focuses on delivering accessible, quality care to diverse populations across Colorado communities. The organization plays a critical role in addressing mental health needs through evidence-based practices and collaborative care models, working to reduce stigma and improve overall community wellbeing through comprehensive behavioral health solutions.