Call Center Lead Specialist
UHS
Summary
Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat).
Job description
The Call Center Lead assists in the process of receiving referral calls, taking demographic dispatching appropriate clinicians for mental health assessments, entering call data and case status into data bases, verifying appropriate paperwork is thoroughly completed and assisting with coordination of individuals into treatment facilities.
Job Duties/Responsibilities
- Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
- Training of new call center staff and completing end of shift reports.
- Assists with interviewing of potential Call Center Specialist candidates.
- Dispatches clinician to caller location.
- Coordinates and processes patient documents and paperwork for patient transfers
- Provides and assists with professional communication to referral sources and treatment providers regarding case status.
Requirements
- High School Diploma/GED
- Associate Degree preferred
- Required 1-3 years similar work experience
- Preferred 3-5 years similar work experience
- Preferred customer service in mental health/crisis intervention knowledge/experience
- Proficient in MS, data entry and leadership skills
Benefits
- Competitive Compensation
- Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Career Development
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.