Call Center Representative-Operator PART TIME
Dent Neurologic Group LLP
Summary
1-year experience in a call center or customer service environment
Job description
Responsibilities
- Provide excellent customer service in all interactions with patients, clinical support staff, management, and provider
- Transfer telephone calls to appropriate locations, departments and personnel within the organization
- Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support
- Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs
- Create and update patient accounts with demographic and insurance information
- Confirm and cancel patient appointments for all specialties and multiple ancillary services
- Page on call provider for hospital consult requests
- Work with support staff to provide external providers with immediate access to Dent providers for emergent requests
- Completes clerical duties in a time efficient manner as set forth by the Manager
- Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals
- Meet or exceed key performance indicators; tone, accuracy, call volumes, response times, and average durations
Skills & Experience Necessary
- Ability to maintain strict confidentiality
- Good verbal communication, interpersonal and telephone skills
- Good working knowledge of medical terminology
- Good planning, organizational, and problem solving skills
- Ability to work independently or within a team environment
- Willing and able to work overtime as required to meet operational needs and perform all duties
- Availability for departmental meetings, which may require reporting early and staying late
- Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines
Preferred Experience
1-year experience in a call center or customer service environment
Requirements
- Ability to maintain strict confidentiality
- Good verbal communication, interpersonal and telephone skills
- Good working knowledge of medical terminology
- Good planning, organizational, and problem solving skills
- Ability to work independently or within a team environment
- Willing and able to work overtime as required
- Availability for departmental meetings
- Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines
- Preferred: 1-year experience in a call center or customer service environment
Benefits
- Medical, Dental & Vision
- Life Insurance
- 401(k) Retirement Plan
- Critical Illness, Accident & Legal Plans
- Wellness Program
- Learning & Development
- Paid Time Off
- Paid Holidays
- Free Onsite Parking
- Work-Life Balance
Company overview
DENT Neurologic Institute, operating as Dent Neurologic Group LLP, is the largest outpatient neurology practice in the United States, founded in 1963 and headquartered in Amherst, New York. With over 100 providers across 26 sub-specialty clinics in three convenient locations, the organization treats nearly 1,300 patients daily, amounting to over 330,000 patients annually. The practice specializes in comprehensive neurological care, offering services across multiple specialty centers including Memory Disorder Center, Movement Disorder Center, Multiple Sclerosis & Neuroimmunology Center, Stroke Center, Epilepsy Center, Headache Center, and Behavioral Health services. DENT maintains a strong commitment to clinical research, overseeing more than 100 ongoing clinical trials that surpass most major hospitals in the Western New York region. The organization's philosophy centers on providing compassionate patient care with the same respect for human dignity and kindness that they would seek for their own families. With a team of 201-500 employees, DENT combines advanced neurodiagnostics, state-of-the-art technology, and valuable partnerships with specialized clinicians to deliver exceptional neurological care to the Western New York community and beyond.