Call Center Specialist- Medical
Community Health Connections
Summary
Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.
Job description
Essential Duties and Major Responsibilities
- Receives and directs incoming calls to appropriate CHC personnel.
- Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
- Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor.
- Schedules patient appointments according to established protocol
- Collects and enters patient registration and demographic data into computer system.
- Provides translation services for non-English speaking callers.
- Directs incoming faxes.
- Provides coverage to Front Desk Check-In/Check-Out as needed.
Minimum Qualifications
- High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
- Bilingual in English/Spanish or English/Portuguese is a plus
- 1-year similar work experience or in a medical office environment preferred
- Computer skills for accurate data entry
- Must be able to type a minimum of 35 hrs. per minute.
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills.
- Demonstrated Proficiency in reading, writing, and speaking in English.
- Demonstrated ability to work in a fast paced, high telephone call volume office environment.
Requirements
- High School Diploma or GED required
- Associate degree in secretarial science or equivalent preferred
- Bilingual in English/Spanish or English/Portuguese is a plus
- 1-year similar work experience or in a medical office environment preferred
- Computer skills for accurate data entry
- Must be able to type a minimum of 35 words per minute
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading, writing, and speaking in English
- Demonstrated ability to work in a fast paced, high telephone call volume office environment
Benefits
- 401(k)
- Vacation Time
- Personal Time
- Sick Time
- Medical, Dental & Vision
- Life Insurance/AD&D
- Long-Term Disability
- Employee Assistance Program
- Travel & Entertainment Discounts
- College Tuition Rewards/CMEs
- Company Events & Activities
- Vision Care Program
- Accident & Cancer Insurance
- Educational Development Reimbursement
- Gym Membership Discounts
Company overview
Community Health Connections is a comprehensive healthcare provider organization focused on delivering accessible medical services to underserved communities. As a community health center network, it offers integrated primary care, dental services, behavioral health support, and preventive care programs. The organization operates with a mission to provide high-quality, affordable healthcare regardless of patients' ability to pay, emphasizing culturally competent care and addressing health disparities. Community Health Connections typically serves diverse populations including low-income families, uninsured individuals, and medically underserved communities through multiple clinic locations. Their services often include family medicine, pediatrics, women's health, chronic disease management, and community outreach programs. By adopting a patient-centered approach and collaborating with local social service agencies, the organization plays a vital role in improving community health outcomes and reducing healthcare access barriers in the regions it serves.