Call Center Specialist / Northwest Specialty Clinic / FT Days
UHS
Summary
The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.
Job description
Position Summary
The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.
- Answer incoming calls and schedule patient appointments
- Perform patient registration and insurance eligibility verification
- Verify and reschedule appointments
- Handle general telephone inquiries
- Provide effective customer service to patients and medical offices
- Escalate calls to triage or supervising personnel as appropriate
- Other duties as assigned
Qualifications
- High School Diploma or GED required
- Minimal of one year of medical office experience preferred
- Exceptional telephone manner
- Excellent interpersonal and communication skills
- Knowledge of medical terminology and electronic patient management systems
- Knowledge of administrative and clerical procedures and systems
- Knowledge of electronic equipment, computer hardware and software
- Ability to use CPM/EMR system effectively
- Ability to type 35 wpm with 90% accuracy
- Be a self-starter with attention to detail
- Must be flexible, organized, and function well under pressure
- Bi-lingual English/Spanish is a plus
Requirements
- High School Diploma or GED required
- Minimal of one year of medical office experience preferred
- Exceptional telephone manner
- Excellent interpersonal and communication skills
- Knowledge of medical terminology and electronic patient management systems
- Knowledge of administrative and clerical procedures and systems
- Knowledge of electronic equipment, computer hardware and software
- Ability to use CPM/EMR system effectively
- Ability to type 35 wpm with 90% accuracy
- Be a self-starter with attention to detail
- Must be flexible, organized, and function well under pressure
- Bi-lingual English/Spanish is a plus
Benefits
- Medical, Dental & Vision
- Prescription Drug Plans
- 401(k) Matching
- Discounted Stock Plan
- SoFi Student Loan Refinancing
- Tuition Savings
- Pet Insurance
- Paid Time Off
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.