CALL CENTER SPECIALIST
UHS
Summary
River Oaks Hospital, located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma based disorders, compulsive behaviors, and eating disorders.
Job description
River Oaks Hospital is seeking a dynamic and talented ADMISSIONS CALL SPECIALIST to receive intake calls and individual/family walk-ins with compassion, empathy, a sense of service and urgency, and to insure each person receives an appropriate assessment by intake or referral.
- Receive intake calls and individual/family walk-ins with compassion, empathy, a sense of service and urgency
- Ensure each person receives an appropriate assessment by intake or referral
- Thorough and accurate documentation of calls and other intake related paperwork
- Coordinating aspects of the admissions process
- Efficient and effective handling of inquiry calls
- Processing of referrals for possible admission
- Knowledge of and communication with referral sources and customers who present for assessment
- Insurance verification
- Patient registration process
- Vitals, wanding, patient observations
- Scheduling of evaluations
- Admissions processing
- Other non-clinical duties as assigned by admissions leadership team
Requirements
- High School Diploma/GED required
- Bachelor's degree in a related field along with clinical knowledge and experience required
- Licensed Practical Nurse (LPN) - Preferred
- Previous experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service
- Ability to set priorities and work with others in a team environment
- Crisis intervention training or experience on a Crisis Line or psychiatric setting preferred
- Excellent interpersonal skills, both in person and over the phone
- Provide service to all populations while demonstrating the Service Excellence Standards
Benefits
- Challenging work environment
- Growth opportunities
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug plan
- 401(k) matching
- Generous PTO
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.