Call Center Specialist
UHS
Summary
As directed by the Director of Assessment and Referral, the Call Center Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in monitoring faxes and referral systems to increase admissions and decrease wait times. Additionally, the Call Center Specialist will be an active participant in verifying insurances and providing specific information for the Admissions team. The Call Center Specialist will work along side the Admissions and Referral team of RNs and Intake Counselors.
Job description
Qualifications
- Registered Nurse is highly preferred for this position.
- Bachelors degree in Psychology, Social Work, or a related field preferred, High school diploma/GED required.
- One year experience in a fast-paced, call center environment preferred. One year in a psychiatric setting preferred.
- Exceptional phone etiquette, verbal and written communication skills, and ability to speak with different patient populations and referral sources required.
- Strongly preferred: insurance verification, telephonic skills, and data entry. Customer service friendly.
- Handle with Care and Verbal De-escalation required and offered upon hire during orientation.
- CPR/First Aid required and offered upon hire during orientation.
Requirements
- High school diploma/GED required
- Bachelors degree in Psychology, Social Work, or a related field preferred
- Registered Nurse highly preferred
- One year experience in a fast-paced call center environment preferred
- One year in a psychiatric setting preferred
- Exceptional phone etiquette, verbal and written communication skills required
- Ability to speak with different patient populations and referral sources required
- Insurance verification, telephonic skills, and data entry strongly preferred
- Handle with Care and Verbal De-escalation required
- CPR/First Aid required
Benefits
- Competitive compensation
- Paid time off
- Medical, Dental & Vision
- Prescription drug plans
- 401(k) with company match
- Discounted stock plan
- Career development opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.