CALL CENTER SPECIALIST
UHS
Summary
Handles all inquiries, telephone, fax or electronic, from patients, families, emergency room departments, physicians, therapists, and other referral sources, providing indicated services to include crisis counseling, referral and facilitation of assessments, admissions and transfers. This position ensures thorough documentation of all inquiries and patient related information.
Job description
Responsibilities
Handles all inquiries, telephone, fax or electronic, from patients, families, emergency room departments, physicians, therapists, and other referral sources, providing indicated services to include crisis counseling, referral and facilitation of assessments, admissions and transfers. This position ensures thorough documentation of all inquiries and patient related information.
Experience/Education
This position must have a minimum of a Bachelor's Degree in Social Work, Psychology or a related mental health field from an accredited university. Must have a minimum of 2 years of behavioral health experience, preferred in an Intake/Triage environment with experience in handling crisis situations or direct patient care.
Skills
- Thorough knowledge of emotional disturbances, DSM-IV-R diagnosis
- Ability to quickly assess patients for their risk to themselves or others
- Must be able to share information about the hospital and its programming
- Must be able to conduct basic triage on the phone about potential patients
- Excellent Communication Skills
- Excellent Telephone Etiquette Skills
- Good computer skills
- Able to multi-task
- Detail oriented
- Able to relate to those in crisis and/or emotionally disturbed
- Excellent customer service skills
Requirements
- Minimum of a Bachelor's Degree in Social Work, Psychology or a related mental health field from an accredited university
- Minimum of 2 years of behavioral health experience
- Experience in an Intake/Triage environment preferred
- Experience handling crisis situations or direct patient care
- Thorough knowledge of emotional disturbances, DSM-IV-R diagnosis
- Ability to quickly assess patients for risk to themselves or others
- Ability to conduct basic triage on the phone
- Excellent communication skills
- Excellent telephone etiquette skills
- Good computer skills
- Able to multi-task
- Detail oriented
- Excellent customer service skills
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.