Care Advocate Lead
UHS
Summary
A dedicated team of health care professionals who compassionately and quickly advocate for our member's care. We go the extra mile, provide an understanding of benefits, schedule the appointment, navigate bills, and arrange the ride.
Job description
Job Summary
A dedicated team of health care professionals who compassionately and quickly advocate for our member's care. We go the extra mile, provide an understanding of benefits, schedule the appointment, navigate bills, and arrange the ride.
Responsibilities
The Care Advocate Lead will compassionately assist members by explaining benefits, scheduling appointments, and navigating medical bills. They are responsible for coordinating care and arranging transportation to ensure a positive patient experience.
Qualifications and Requirements
- Minimum High school Diploma with a preference of associates degree or higher.
- A basic understanding of medical and health care terms and processes is preferred.
- A strong foundation of customer service skills including empathy, active listening, resourcefulness in problem solving and teamwork.
- Technical proficiency as it relates to software navigation, attention to detail, web-based program organization, and a clear understanding of office program.
- A demonstrable organization methodology that drives performance and accountability.
- Strong communication skills both written and verbal.
- Flexibility to meet the changing demands of the business.
- Appetite for growth, learning and working in a fast-paced, challenging environment.
- An unwavering positivity and compassion for our members.
Requirements
- Minimum High school Diploma
- Associate degree or higher preferred
- Basic understanding of medical and health care terms and processes preferred
- Strong customer service skills including empathy, active listening, resourcefulness in problem solving and teamwork
- Technical proficiency in software navigation, attention to detail, web-based program organization, and office programs
- Demonstrable organization methodology that drives performance and accountability
- Strong written and verbal communication skills
- Flexibility to meet changing business demands
- Appetite for growth, learning, and working in a fast-paced, challenging environment
- Unwavering positivity and compassion for members
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.