Care Advocate Supervisor
UHS
Summary
The Care Advocate Supervisor is responsible for first level of response and provide resolution to escalated issues to ensure high level customer service. This will be dedicated to the delivery of benefits and services provided to Health Plan members, Potential New Members, employer groups, brokers, insurance carriers, providers, and their office staff.
Job description
As we expand our footprint in Nevada, Florida and Texas, we're looking for an organized, self-starter individual who understands how to navigate a shifting software stack, complex subject matter and a team working on-premises and remotely. Compassion and passion to help others is needed for this position.
Supervisors are responsible to manage and be accountable for a group of Care Advocates by setting priorities for the team to ensure tasks are completed and the team is performing accordingly by providing coaching, feedback, and annual performance reviews as well as formal corrective action.
Requirements
- At least two years of healthcare management experience including increasing levels of responsibility preferred.
- At least two years' experience working with health plans insurance products or employer healthcare benefits programs preferred.
- At least two years of experience in customer service with proven ability to de-escalate situations and provide resolution to customer issues preferred.
- Associate's degree or equivalent experience.
- Knowledge of State and Federal regulations as they pertain to the health insurance industry.
- Previous call center management experience preferred.
- Previous experience reviewing and analyzing statistical data to identify trends as well as potential problems/opportunities for improved service quality.
- Excellent verbal and written communication skills as well as public speaking and training abilities and experience.
- Ability to effectively communicate in English, both verbally and in writing.
- Knowledge of various computer systems including all Microsoft Office systems, Outlook, and budgetary, time and attendance type software systems.
- Strong processes improvement skills necessary to get things done.
- Knows how to organize people and activities.
- Understands how to separate and combine tasks into efficient work flow.
- Knows what to measure and how to measure it.
- Can see opportunities for synergy and integration where others can't.
- Can simplify complex processes.
- Gets more out of few resources.
Benefits
- Loan Forgiveness Program
- Competitive Compensation
- Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Career Development
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.