Care Advocate
UHS
Summary
The Care Advocate is a dedicated health care professional who compassionately and quickly advocates for our member's care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.
Job description
Job Summary
The Care Advocate is a dedicated health care professional who compassionately and quickly advocates for our member's care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.
Responsibilities
- Educate members and providers on benefit plans
- Schedule member appointments
- Navigate billing inquiries
- Arrange transportation for Medicare lines of business
Qualifications and Requirements
- High school Diploma or GED required
- AA degree preferred
- Basic understanding of medical and health care terms and processes preferred
- Strong communication skills both written and verbal
- Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints
- Resourceful, good problem solving abilities, attention to detail, and teamwork orientation
- Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program
- Flexibility to meet the changing demands of the business
- Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals
- Appetite for growth, learning and working in a fast-paced, challenging environment
- Ability to learn new lines of business, software, platforms and methods for processing member and provider service requests
Requirements
- High school Diploma or GED required
- AA degree preferred
- Basic understanding of medical and health care terms and processes preferred
- Strong communication skills both written and verbal
- Positive customer service skills including active listening, empathy and compassion
- Resourceful, good problem solving abilities, attention to detail, and teamwork orientation
- Technical proficiency in software navigation, web-based program organization, and office programs
- Flexibility to meet changing business demands
- Ability to learn new lines of business, software, platforms and methods
Benefits
- Loan Forgiveness Program
- Competitive Compensation
- Generous Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Career Development
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.