Care Continuum Partner - Medical Assistant
Lehigh Valley Health Network
Summary
The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.
Job description
Summary
The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.
Job Duties
- In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
- Conducts associated workflows for care gap closures, referral and medication authorizations.
- Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
- Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
- Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
- Supports the intake for annual well visits.
- Manages visit prior authorizations and referral appointments.
- Supports empanelment for assigned practices.
- Serves as expert and liaison to patient/family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.
Requirements
- Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant
- 2 years experience interacting with patients and performing identified core functions of a MA
- 3 years experience working within a complex health system environment or related field
- High degree of accuracy and attention to detail
- Enhances skills through continuing education
- Ability to handle numerous tasks at the same time
- Superior customer service skills
- Working knowledge of basic computer functionality
- Effective and professional written and verbal communication
- Ability to maintain strict confidentiality
- Ability to adapt to changing priorities
- Critical thinking skills and solution focused approach
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.