Care Coordinator, Experienced (DaVita IKC)
DaVita Kidney Care
Summary
DaVita IKC is a Strategic Business Initiative of DaVita comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health.
Job description
This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.
- Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
- Performs outbound calls to providers to make appointment for patients or follow up on care
- Answers inbound calls from patients, providers, and Village resources, as necessary
- Follows up with patients to ensure their needs are met and schedules future check ins
- Coordinates with clinical resources and providers to ensure smooth continuum of care for patients
- Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN)
- Notifies patients of location and appointment times as needed
- Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
- Assists with the referral process
- Other duties as assigned
Qualifications
- High school diploma or equivalent
- At least two (2) years of experience in a professional office environment
- Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
- Excellent verbal and written communication skills
- Deals with confidential information and/or issues using discretion and judgment
Requirements
- High school diploma or equivalent
- At least two (2) years of experience in a professional office environment
- Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
- Excellent verbal and written communication skills
- Deals with confidential information and/or issues using discretion and judgment
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling Sessions
- Headspace Access
- Backup Child & Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.