Care Coordinator - Remote Patient Services
Optima Medical
Summary
Optima Medical is seeking a medical assistant for our Care Management department. This individual will monitor a specific group of patients' care and support them in achieving short/long term health goals. The Patient Monitoring Coordinator will coordinate with providers to ensure patients' needs are met. This is a Hybrid or Remote position depending on location; the first week of training will take place in Scottsdale, AZ.
Job description
RPM Coordinator Responsibilities
- Patient Onboarding - Coordinate patient enrollment, assist with device setup, and provide education on the purpose, benefits, and usage of remote monitoring technology.
- Device Management - Ensure that devices are properly configured, calibrated, and maintained. Coordinate device replacements or upgrades as needed.
- Data Management - Oversee the collection, transmission, and storage of patient data generated by remote monitoring devices.
- Monitoring and Analysis - Monitor patient data collected through remote monitoring devices and software platforms. Analyze trends, identify abnormalities or significant changes in patient health status, and escalate issues to appropriate healthcare providers for intervention.
- Patient Engagement - Develop strategies to engage and motivate patients to actively participate in remote monitoring programs. Provide ongoing support, encouragement, and education to patients to promote adherence to monitoring protocols and healthy behaviors.
- Quality Assurance - Conduct regular quality checks and audits of remote patient monitoring data and processes to ensure accuracy, completeness, and compliance with established protocols and guidelines.
- Documentation - Ensure that documentation is entered into electronic health records or other documentation systems in a timely and organized manner.
- Collaboration - Collaborate with other healthcare professionals, including physicians, nurses, care coordinators, and IT staff, to coordinate patient care and optimize the use of remote monitoring technology within the broader healthcare ecosystem.
RPM Coordinator Qualifications
- At least 1 year of clinical work experience as a Medical Assistant
- At least 1 year of EMR experience; eClinicalWorks preferred
- High level of professionalism
- Excellent written and verbal communication skills
- Strong customer service skills
- Medical Assistant Course Completion Diploma or CMA designation required
- Must have HS diploma or GED equivalent
Requirements
- At least 1 year of clinical work experience as a Medical Assistant
- At least 1 year of EMR experience; eClinicalWorks preferred
- High level of professionalism
- Excellent written and verbal communication skills
- Strong customer service skills
- Medical Assistant Course Completion Diploma or CMA designation required
- Must have HS diploma or GED equivalent
Benefits
- Paid Time Off
- 401(k)
- Medical, Dental & Vision
- Paid Holidays
- Work From Home Hybrid Schedule
Company overview
Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.