Care Coordinator (RN) - Diabetic Care Services
Children's National Hospital
Summary
The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met during inpatient hospitalization or in outpatient/ambulatory setting. Identifies and prioritizes clinical and psychosocial goals throughout inpatient stay or in the outpatient/ambulatory setting; problem-solves as needed to ensure follow-through with multidisciplinary team. Ensures optimal inpatient or outpatient coordination, excellent collaboration between teams, with a focus on family experience and outcomes.
Job description
About the Role
The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met during inpatient hospitalization or in outpatient/ambulatory setting. Identifies and prioritizes clinical and psychosocial goals throughout inpatient stay or in the outpatient/ambulatory setting; problem-solves as needed to ensure follow-through with multidisciplinary team. Ensures optimal inpatient or outpatient coordination, excellent collaboration between teams, with a focus on family experience and outcomes.
Functional Accountabilities
- Identifies patients/families for Care Coordination services in a systematic manner.
- Completes ongoing staff education regarding coordination of care, culturally sensitive care, compassion fatigue, and other relevant topics.
- Integrate evidence-based practice and research into care delivery.
- Follows through on any service needs or requests until complete and satisfactory resolution; updates the team as needed.
- Supports unit-based and/or outpatient family activities and education to improve healthcare outcomes including but not limited to PICU support groups.
- Assists in prioritizing need for inpatient and/or outpatient support services e.g. Concierge, Nurse Navigator, Language Services, Lab, Radiology and Regional outpatient locations.
- Completes documentation of all relevant conversations, meetings, and referrals.
- Rounds daily and escalates any family concerns or needs to the appropriate person or service.
- Orients families to the PICU environment.
- Collaborates with Pharmacies (Specialty and Local) for medication adherence (if applicable).
- Participates in safe sleep rounds for identified infants in the unit and initiates other safety-based training as needed e.g. Family and Friends CPR.
- Sends regular updates to the leadership team regarding family support and patient status.
- Use the nursing process in the clinic setting and in Telehealth services to assess patient problems and concerns; critically analyze and integrate subjective and objective data (if applicable).
- Updates team members as frequently as needed to ensure “one voice” consistent communication to families.
- Acts as a liaison among clinical services e.g. Inpatient teams, multidisciplinary teams, surgical teams; and between clinical services and support services e.g. social work, case management.
Requirements
- Bachelor's Degree in Nursing (Required)
- Graduated from an approved school of nursing (Required)
- At least 3 years of inpatient/outpatient nursing experience (Required)
- Excellent communication skills required
- Ability to work with diverse groups
- Ability to de-escalate difficult situations and perform service recovery as needed
- Knowledge of clinical processes and hospital procedures for admission, inpatient stay, transfer, discharge and/or outpatient/ambulatory setting
- Registered Nurse in the District of Columbia (Required)
- Basic Life Support for Healthcare Provider (BLS) (Required)
Benefits
- Comprehensive health coverage
- Medical insurance
- Prescription drug coverage
- Infertility services
- Transgender health services
- Paid time off
- Vacation accrual
- Sick leave
- Holidays
- Personal day
- 401(k) plan
- Healthcare spending accounts
- Dependent care spending accounts
- Employer-paid life insurance
- AD&D insurance
- Long-term disability coverage
- Tuition assistance
- Fitness resources
- Employee assistance program
- Commuter benefits
Company overview
Children's National Hospital is a premier pediatric healthcare institution located in Washington, D.C., recognized as one of the top children's hospitals in the United States. Founded in 1870, it serves as the region's primary pediatric academic medical center, providing comprehensive care across all pediatric specialties. The hospital operates a 323-bed facility and offers advanced medical services including neonatal intensive care, pediatric surgery, oncology, cardiology, and neurology. As an academic medical center affiliated with the George Washington University School of Medicine and Health Sciences, Children's National is deeply involved in pediatric research, medical education, and clinical innovation. The institution is particularly renowned for its Sheikh Zayed Institute for Pediatric Surgical Innovation and its leadership in pediatric genomics and precision medicine. Children's National consistently ranks among the top pediatric hospitals nationally, with specialties in cancer, cardiology, neurology, and neonatology receiving particular recognition for excellence in patient care and outcomes.