Care Coordinator, Safety Net (Nashville, TN)

Responsibilities

• Continual assessment of consumer’s mental health treatment needs.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumer’s psychiatric needs are planned for and coordinated.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of clinic and crisis services.
• Involve family members and friends to help consumers obtain Safety Net services.
• Coordinate efforts with all staff and Safety Net nurse and providers.
• Assist the consumer with applying for entitlements as needed.
• Assist with Safety Net documentation.
• Assist consumers with transportation for safety net appointments including providing transportation for them to and from appointments.
• Keep consumer record updated with most current address and coverage information.
• Assist Consumers as needed with application and renewal requirements for Safety Net coverage.
• Consistently treat consumers and co-workers with respect.
• Develop and maintain community relations through prompt follow through with contacts.
• Meet productivity standards set forth in the Agency’s policies and procedures.

Requirements

• Bachelor’s Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

About You

• Team Oriented
• Attend and participate in team meetings
• Assist other care managers as needed
• Aware of role they play on the team
• Recovery Focused
• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• Comfort providing in home and community visits, when necessary
• Time Management/Organization
• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible
• Integrity and Trust
• Honesty
• Professionalism
• Dependability
• Strong follow-through
• Approachability
• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathic
• Good listener

Joint Commission Competencies

• Demonstrates effective communication skills with primary age group(s).
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.