Care Experience Associate
Equip Health
Summary
Equip is looking for a Care Experience Associate to work across our Care Experience departments to support patient and family engagement and scheduling needs, while engaging in an administrative function that supports overall team outcomes and patient retention. This individual is responsible for ensuring a consistent experience for patients and families as they onboard the platform and access Equip's specialized care team and resources throughout their recovery journey. The Associate will work cross-functionally with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions and Financial Counseling to deliver a seamless, cohesive care experience.
Job description
Responsibilities
- Respond in a timely and efficient manner to assigned tasks.
- Meet and support established service goals and business objectives by meeting and exceeding performance standards.
- Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.
- Complete required documentation within Equip's digital systems in a timely and accurate manner.
- Perform other duties as assigned.
Qualifications
- 1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting; background in healthcare coordination, case management support, or behavioral health strongly preferred.
- Team Player: Understands how to work productively and collaboratively with fellow team members to complete assigned tasks.
- Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives.
- Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to navigate multiple technology systems and tools at one time.
- Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.
- Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care.
- Communication: Effective communicator in both written and verbal communications.
- Reliability: Dependable and can be counted on to deliver on all assigned tasks, with support as needed from manager to prioritize and answer questions.
- Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers.
- Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goals.
- Organization and Time Management: Strong organizational abilities, including ability to review daily assigned tasks, assess time and support needed to accomplish tasks, and meet deadlines.
Requirements
- 1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting
- Background in healthcare coordination, case management support, or behavioral health strongly preferred
- Team Player: Understands how to work productively and collaboratively with fellow team members to complete assigned tasks
- Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives
- Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to navigate multiple technology systems and tools at one time
- Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned
- Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care
- Communication: Effective communicator in both written and verbal communications
- Reliability: Dependable and can be counted on to deliver on all assigned tasks, with support as needed from manager to prioritize and answer questions
- Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers
- Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goals
- Organization and Time Management: Strong organizational abilities, including ability to review daily assigned tasks, assess time and support needed to accomplish tasks, and meet deadlines
Benefits
- Medical, Dental & Vision
- Life & AD&D Insurance
- 401(k)
- Flex PTO
- Paid Company Holidays
- Mental Health Benefits
- Employee Assistance Program
- Healthcare Concierge
- Work From Home Stipend
- Co-working Space Stipend
- Company Laptop
Company overview
Equip Health is a specialized mental health care provider focused on delivering comprehensive behavioral health services. The company operates in the mental health care sector, offering evidence-based treatment programs and therapeutic interventions for individuals dealing with various mental health conditions. As a healthcare provider, Equip Health likely provides services such as counseling, psychotherapy, psychiatric care, and mental wellness programs. The organization appears to be dedicated to improving access to quality mental health care through innovative service delivery models. While specific details about their treatment modalities and service locations are not available, companies like Equip Health typically work to address the growing need for mental health services in communities. Their approach likely combines clinical expertise with patient-centered care to support individuals in achieving better mental health outcomes. The mental health care industry has seen significant growth and transformation in recent years, with increased focus on telehealth services and integrated care models.