Care Gap Program Coordinator

The coordinator partners closely with internal teams—including Revenue Cycle, Customer Care, Customer Success (CSMs), Customer Experience (CX), and the Lab—to intake, validate, and coordinate new care gap program orders. This includes analyzing customer-submitted files, identifying data quality issues, interpreting business rules, and transforming raw data into actionable inputs that support accurate ordering, communications, and program execution.

Essential Duties and Proven Skills

• Validate customer data files against required Cologuard ordering fields.
• When data is incomplete or inaccurate, proactively work with the appropriate Customer Success Manager to secure corrected inputs.
• Use Tableau and Epic to run various reports to be shared out with internal stakeholders.
• Notify Patient and Provider Support of new bulk orders, including information relevant to call center when patients or providers call in with questions.
• Because most care gap programs are received in spreadsheet form, expertise with Microsoft Excel is required.
• Execute various ad hoc requests.
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Ability to set expectations & uphold them based on documented or communicated guidelines.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in business administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Sciences’ (Abbott) Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience working with Tableau.
• Prior experience with Epic software.
• Prior experience with Monday.com.