Care Gap Program Letter Coordinator

The coordinator partners closely with internal teams—including Gap Closure Operations, Customer Success (CSMs), and Customer Experience (CX) – to intake, validate, and coordinate new and routine letter programs for health system customers. This includes coordinating the appropriate letter template, gathering & validating letter customizations including logos, creating mockup letters for customer approval, partnering with our mailing/print vender, and implementing mail dates that align to the program launch date.

Essential Duties and Proven Skills Include but are not limited to the following:

• Lead the health system letter program process from start to finish for both spreadsheet and electronic orders.
• Validate customer data files against required letter customization fields.
• When data is incomplete or inaccurate, proactively work with the appropriate Customer Success Manager to secure corrected inputs.
• Use Tableau and Epic to run various reports to be shared out with internal stakeholders.
• Notify Patient and Provider Support of new or routine care gap programs, including information relevant to call center when patients or providers call in with questions.
• Because most care gap programs are received in spreadsheet form, expertise with Microsoft Excel is required.
• Execute various ad hoc requests.
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team & the letter process specifically.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Ability to set expectations & uphold them based on documented or communicated guidelines.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in business administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Sciences’ (Abbott) Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience working with Tableau.
• Prior experience with Epic software
• Prior experience with Monday.com.