Summary

Our Care Managers work within a localized geographical area where we have multiple locations that are open on select days. The location nearest to you is considered your primary work location. It is expected that Care Managers will work out of their primary work location and additional secondary work locations if required. Expected hours for this role are 37-40 hours per week with few opportunities for overtime. Clinic hours range anywhere from 7:30 AM – 9:00 PM. Business hours do vary based on the location. Alternating weekend shifts are required. Travel varies by district, candidates should expect to travel to their primary work location, West Tabor Rd, and the following secondary work locations, Feasterville, Kensington, North Broad St, NE Philadelphia.

Job description

Day in the Life of a Care Manager

Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
Connect and maintain relationships with community partners for patient resources.
Work closely with a dedicated team to provide exceptional patient care.
Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Education and Experience requirements

At minimum, High School Diploma or GED required.
Experience in a fast-paced environment, servicing many clients, is preferred.
Experience in healthcare, addiction medicine, community health, care coordination preferred.
Experience with building individualized care plans is a plus.
Knowledge of compliant documentation practices.
Lived Addiction experience is a plus.

Hours, Schedule, and Travel

Our Care Managers work within a localized geographical area where we have multiple locations that are open on select days. The location nearest to you is considered your primary work location. It is expected that Care Managers will work out of their primary work location and additional secondary work locations if required. Expected hours for this role are 37-40 hours per week with few opportunities for overtime. Clinic hours range anywhere from 7:30 AM – 9:00 PM. Business hours do vary based on the location. Alternating weekend shifts are required. Travel varies by district, candidates should expect to travel to their primary work location, West Tabor Rd, and the following secondary work locations, Feasterville, Kensington, North Broad St, NE Philadelphia.

Requirements

High School Diploma or GED required
Experience in a fast-paced environment, servicing many clients, preferred
Experience in healthcare, addiction medicine, community health, care coordination preferred
Experience with building individualized care plans is a plus
Knowledge of compliant documentation practices
Lived Addiction experience is a plus

Benefits

Mileage reimbursement
Medical, Dental & Vision Insurance
PTO
401(k) Matching
Continuing Education Allowance
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm subscription

Company overview

Crossroads Treatment Centers is a leading national provider of comprehensive, evidence-based care for individuals affected by substance use disorders (SUDs). Founded in 2005 by psychiatrist Dr. Rupert McCormac, the organization has grown from a single vision into a nationwide network operating over 100 treatment centers across nine states including Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. The company employs a multidisciplinary team of doctors, nurse practitioners, counselors, and healthcare professionals dedicated to combating the substance use epidemic affecting millions of Americans. Crossroads specializes in medication-assisted treatment (MAT) using FDA-approved medications like Suboxone, Methadone, and Buprenorphine, combined with behavioral health therapies, counseling, and peer support services. Their patient-centered approach emphasizes accessibility, convenience, and compassion, offering 24/7/365 support through their Patient Access Center and innovative Instant Intake® service. With a focus on health equity and removing barriers to care, Crossroads has established itself as a transformative force in addiction treatment, recently celebrating 20 years of service and being recognized as a USA Today Top Workplace for 2025.