Care Manager I, Homeless Services (Nashville, TN)

Job Summary

Provide care management services to homeless or at-risk of homelessness consumers with severe and persistent mental illness and other team consumers.

Responsibilities

• Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Meet productivity standards as indicated in the Policies and Procedures.
• Meet regularly with Care Management Supervisor (individual and group).
• Attend and facilitate morning and weekly team meetings as scheduled. Follow-up with the plan(s) developed in each meeting.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
• Develop and maintain relationships within family unit and friends.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts.
• Work within team environment agency-wide and in partnerships with homeless site staff.
• Responsible for attending all PATH required trainings.
• Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by Program Manager.
• All duties associated with Care Manager I.

About You

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of the role they play on the team
• Can diffuse even high-tension situations comfortably

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathetic
• Good listener

Joint Commission Competencies

• Demonstrates effective communication skills with primary age group(s): Adults
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.