Care Manager - Teen Girls Program
Embark Behavioral Health
Summary
The Care Manager serves as the primary point of contact and advocate for families after a student's initial enrollment period. This role is central to care coordination, communication, and collaboration across clinical, residential, academic, and administrative teams to ensure a supportive, seamless treatment experience. In essence, the Care Manager serves as the 'air traffic controller' connecting students and families with program staff and managing activities and communications between all stakeholders.
Job description
Responsibilities
- Care Coordination & Family Support: Act as the primary liaison for parents, school districts, and referents; provide proactive, timely communication and support; coordinate quarterly on-campus family events.
- Treatment Team Collaboration: Coordinate and support Treatment Team Meetings, documentation, and interdisciplinary communication.
- Enrollment & Onboarding: Support new student and family onboarding and ongoing transition processes.
- Administrative & Clinical Support: Provide logistical and administrative support to the Clinical Department and assist with outcomes tracking and documentation.
- Relationship Management: Build and maintain trusting relationships with families, internal teams, and external partners; Coordinate campus visits for multiple stakeholders (parents, law enforcement, court officers).
- Outcomes Management: Ensure completion of bi-weekly surveys for both students and families.
Qualifications
- Must be at least 21 years of age
- Bachelor's degree in a related field strongly preferred, or 1+ year of experience in a residential treatment or behavioral health setting
- Strong communication, organization, and collaboration skills
- Ability to pass background check
- Experience working with families, youth, or clinical teams preferred
- Strong Customer Service experience
Requirements
- Must be at least 21 years of age
- Bachelor's degree in a related field strongly preferred, or 1+ year of experience in a residential treatment or behavioral health setting
- Strong communication, organization, and collaboration skills
- Ability to pass background check
- Experience working with families, youth, or clinical teams preferred
- Strong Customer Service experience
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Paid Parental Leave
- Employee Assistance Program
Company overview
Embark Behavioral Health is a leading national network of behavioral health treatment centers specializing in comprehensive mental health care for adolescents and young adults. Founded in 1995 and headquartered in Chandler, Arizona, the organization operates more than 30 outpatient centers and residential treatment programs across the United States. Embark offers a full continuum of evidence-based services including wilderness therapy, residential treatment centers, partial hospitalization programs, intensive outpatient programs, and virtual counseling. The company is distinguished by its bold mission to reverse the trends of adolescent and young adult anxiety, depression, and suicide by 2028. With over 25 years of specialized experience, Embark utilizes innovative therapeutic approaches like their CASA framework (Commitment, Acceptance, Security, and Attunement) to build healing bonds with patients and families. The organization serves thousands of clients annually through its nationwide network, providing personalized treatment plans for conditions including anxiety, depression, eating disorders, substance use, and trauma-related disorders. Embark accepts most major insurance plans and maintains accreditation from organizations including The Joint Commission, demonstrating its commitment to quality care standards.