Care Manager
VOLUNTEER BEHAVIORAL HEALTH
Summary
Provide care management to adults and children focusing on strengths of individuals and families. Care management services assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services. Care Management services as outlined in the TN Health Link model perform six distinct activities: Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care and Health Promotion. Care Management as a service is provided both at the office and within the community as appropriate to the needs being addressed.
Job description
Duties and Responsibilities
- Comprehensive Care Management – Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan (as needed).
- Care Coordination – Participate in the patient's physical health treatment plan as developed by their primary care provider as necessary. Support scheduling and reduce barriers to adherence for medical and behavioral health appointments. Proactive outreach and follow up with primary care and behavioral health providers.
- Referral to Social Supports – Identify and facilitate access to community supports (food, shelter, clothing, employment, legal, entitlements and all other resources). Communicate patient needs to community partners. Provide information and assistance in accessing services.
- Patient and Family Support – Provide high-touch in-person support to ensure treatment and medication adherence. Provide caregiver counseling and training. Identify resources to assist individuals and family supporters.
- Transitional Care – Provide additional high touch support in crisis situations. Participate in development of discharge plan for each hospitalization. Develop a systemic protocol to assure timely access to follow-up care post discharge. Establish relationships with other treatment settings. Communicate and provide education.
- Health Promotion – Educate the patient and his/her family on independent living skills with attainable increasingly aspirational goals.
- Reports / Record keeping
- Engagement: Treat consumers with respect as individuals; connect in a positive manner with consumers, family members and other natural supports; solicit consumer opinions and input; listen and respond with respect.
- Promote the Care Management Team: Actively participate in team process and utilize team resources; meet with team on scheduled staff meetings and discuss any concerns regarding working with consumer; employ good communication skills (listening, reflecting, role model, etc.); report and share information promptly with doctor, team, and others, as appropriate.
Qualifications
Must have a Bachelor's degree in a health-related field of counseling, psychology, social work or other behavioral sciences.
Requirements
- Bachelor's degree in a health-related field of counseling, psychology, social work or other behavioral sciences
- Follow all applicable laws and regulations, including Code of Conduct and Policies and Procedures
- Maintain productivity expectations
- Employ good communication skills
- Actively participate in team process
Company overview
Volunteer Behavioral Health is a comprehensive mental health care provider organization that delivers essential behavioral health services to communities. As a healthcare provider specializing in mental health services, the organization offers a range of therapeutic interventions, counseling services, and support programs designed to address various mental health conditions and behavioral disorders. Their services typically include individual and group therapy, crisis intervention, substance abuse treatment, psychiatric evaluations, and community-based mental health support. Operating within the mental health care sector, Volunteer Behavioral Health plays a crucial role in providing accessible mental health services to individuals and families, often serving as a vital community resource for those seeking behavioral health support. The organization focuses on delivering evidence-based treatments and personalized care plans to help clients achieve improved mental wellness and quality of life. Their commitment to community mental health services reflects the growing recognition of behavioral health as an essential component of overall healthcare delivery.