Care Navigator- Neurosurgery
UHS
Summary
The Neurosurgery Care Navigator provides professional coordination of care for neurosurgical patients and serves as the primary liaison between GW Hospital and Capital Medical Group. The Navigator guides patients through every phase of their neurosurgical care, from the initial outpatient clinic visit through surgery and post-operative follow-up.
Job description
Essential Duties and Responsibilities
- Serve as the primary liaison between GW Hospital and Capital Medical Group, keeping communication and workflows clear across both organizations.
- Act as the main point of contact and resource for neurosurgical patients and their families throughout the care continuum.
- Communicate with outside hospitals and referring neurosurgeons regarding patients referred to Neurosurgery, including obtaining medical records and imaging, coordinating transfers and appointments, and keeping referring physicians informed of the plan of care.
- Coordinate care with hospital departments, including Radiology, the OR team, inpatient units, and Central Scheduling, so that imaging, surgical dates, and procedures happen on time.
- Book and coordinate outpatient appointments, diagnostic imaging, pre-operative visits, surgical cases, and post-operative follow-ups as needed.
- Coordinate with the Scheduling and OR teams to arrange surgical dates and communicate changes to patients promptly.
- Work with neurosurgeons and clinical staff to make sure pre-operative testing, clearances, and authorizations are complete before surgery.
- Give pre-operative instructions and education during outpatient clinic visits, including what to expect before, during, and after surgery.
- Work with the Pain and Rehabilitation team to guide patients through their pain management and rehabilitation care, coordinating referrals, procedures, therapy appointments, and follow-up.
- Follow up with patients after appointments, procedures, and hospital discharge to confirm understanding, support adherence to care plans, and identify any unmet needs.
- Help patients access supporting services such as financial counseling, pain management, physical therapy, rehabilitation, social services, and home health, as appropriate.
- Manage Neurosurgery and Pain Management in baskets, triaging and routing patient messages, results, referrals, and requests to the appropriate provider or team member promptly.
- Handle all messages according to department protocols, documenting accurately and closing each communication loop.
- Maintain professional, timely, and courteous communication with patients, providers, and outside facilities.
- Resolve barriers to care and escalate concerns to the appropriate provider or department when needed.
Requirements
- Associate’s degree from an accredited college or university in a health care related field required.
- Bachelor’s degree from an accredited college or university in nursing, health sciences, or a related field preferred.
- Minimum of two (2) years of experience in patient care coordination, navigation, or a clinical health care setting required.
- Experience in neurosurgery, neurology, pain management, rehabilitation, or a surgical specialty preferred.
- Recent hospital or outpatient specialty clinic experience preferred.
- Experience with electronic health records, including In Basket management (e.g., Epic), preferred.
Benefits
- Competitive compensation
- Generous paid time off
- Medical, dental, vision plans
- Prescription drug plans
- 401(k) with company match
- Discounted stock plan
- SoFi student loan refinancing
- Educational assistance
- Development programs
- Career advancement opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.