Care Partnerships Associate - AL, MS, LA ONLY
Thriveworks
Summary
Thriveworks is looking for a Care Partnerships Associate who lives in Alabama, Mississippi, or Louisiana to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners across the state of Alabama, Mississippi, or Louisiana. This externally facing role combines business development, relationship management, and territory strategy, with a focus on developing referral opportunities and driving measurable growth.
Job description
Key Responsibilities
Grow Referral Partnerships
- Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
- Develop strategies to grow existing partnerships and build new referral relationships.
- Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.
- Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.
Build Healthcare Relationships
- Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
- Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate.
- Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
- Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.
Improve the Referral Experience
- Help partners navigate the Thriveworks referral process and remove barriers to patient access.
- Promote adoption of referral tools, including the Patient Referral Dashboard.
- Identify recurring partner needs and collaborate internally to improve the referral experience.
- Maintain strong follow-through on partner commitments, meetings, and growth opportunities.
Develop Your Territory
- Research healthcare markets and identify new partnership opportunities.
- Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
- Prioritize accounts based on referral potential, performance, and strategic value.
- Maintain accurate account and activity information in Salesforce.
- Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
- Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.
Requirements
- 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
- Strong communication, relationship-building, and problem-solving skills.
- Confidence with outbound outreach and developing new relationships.
- Ability to manage multiple accounts and prioritize opportunities independently.
- Comfort using data and performance metrics to drive decisions.
- CRM experience; Salesforce strongly preferred.
- Strong ownership, organization, and follow-through.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
- Must live in Alabama, Mississippi, or Louisiana.
Benefits
- Healthcare, Dental, Vision
- Life Insurance
- 401(k) 3% Match
- Paid Time Off
- Paid Holidays
- Short-Term Disability
- Long-Term Disability
- Group Accident Insurance
- Professional Development
Company overview
Thriveworks is a leading national provider of comprehensive mental health care services, founded in 2008 and headquartered in Lynchburg, Virginia. The company operates as a hybrid mental health platform offering both in-person and online therapy and psychiatry services through a network of over 2,200 licensed clinicians across the United States. Thriveworks specializes in providing accessible, high-quality mental health care for individuals of all ages, addressing conditions including anxiety, depression, trauma, relationship issues, and various life transitions. The company distinguishes itself through its extensive insurance network, accepting most major insurance providers including Aetna, BlueCross BlueShield, Humana, and United Healthcare, making mental health care more affordable and accessible. Thriveworks has developed strategic partnerships with health plans, health systems, and local government entities to expand community access to mental health services. The company recently launched ThriveConnect, a partner booking platform that streamlines mental health referrals and enhances digital access to care. With a workforce of 1,001-5,000 employees and operations spanning multiple states, Thriveworks has established itself as a significant player in the behavioral health sector, recognized for its commitment to evidence-based practices and creating supportive environments where both clients and clinicians can thrive.