Summary

Flournoy Health System is a healthcare provider organization specializing in home health care services. As a home health care provider, the company delivers medical and supportive care to patients in their own residences, offering an alternative to institutional care settings. The organization focuses on providing comprehensive healthcare services that enable patients to receive professional medical attention while maintaining the comfort and familiarity of their home environment. Home health care services typically include skilled nursing care, physical therapy, occupational therapy, speech-language pathology, medical social services, and home health aide assistance. Flournoy Health System operates within the broader healthcare ecosystem, serving patients who require ongoing medical supervision but prefer or medically benefit from receiving care at home rather than in hospitals or long-term care facilities. The company plays a crucial role in the continuum of care, particularly for elderly patients, those with chronic conditions, and individuals recovering from surgery or illness who need rehabilitation services. By providing home-based care, the organization contributes to reducing hospital readmissions and improving patient outcomes through personalized, one-on-one attention in a familiar setting.

Job description

Qualifications

High School Diploma or GED required.
1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
Strong customer service, communication, organizational, and documentation skills.
Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
Valid driver's license and reliable transportation for required field visits.

Preferred Qualifications

Current Certified Nursing Assistant (CNA) credential
Must meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse
Bachelor's degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.
Familiarity with scheduling and client management systems.
Prior experience in a regulated or healthcare-based environment.

Measures of Success

New caregiver hires are completed timely based on area staffing needs.
Pending caregiver onboarding is actively managed and completed within established timelines.
Caregiver onboarding time is maintained within established expectations.
New client admissions are coordinated timely from initial packet through start of care.
Client service changes are coordinated accurately and without unnecessary delays.
Missing client documentation is identified, communicated, and followed through resolution.
Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.

Requirements

High School Diploma or GED required
1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment
Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls
Strong customer service, communication, organizational, and documentation skills
Ability to manage multiple priorities and maintain accurate records in a fast-paced environment
Valid driver's license and reliable transportation for required field visits
Current Certified Nursing Assistant (CNA) credential preferred
Must meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse
Bachelor's degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months preferred
Familiarity with scheduling and client management systems preferred
Prior experience in a regulated or healthcare-based environment preferred

Company overview

Flournoy Health System is a healthcare provider organization specializing in home health care services. As a home health care provider, the company delivers medical and supportive care to patients in their own residences, offering an alternative to institutional care settings. The organization focuses on providing comprehensive healthcare services that enable patients to receive professional medical attention while maintaining the comfort and familiarity of their home environment. Home health care services typically include skilled nursing care, physical therapy, occupational therapy, speech-language pathology, medical social services, and home health aide assistance. Flournoy Health System operates within the broader healthcare ecosystem, serving patients who require ongoing medical supervision but prefer or medically benefit from receiving care at home rather than in hospitals or long-term care facilities. The company plays a crucial role in the continuum of care, particularly for elderly patients, those with chronic conditions, and individuals recovering from surgery or illness who need rehabilitation services. By providing home-based care, the organization contributes to reducing hospital readmissions and improving patient outcomes through personalized, one-on-one attention in a familiar setting.