Care Team Assistant

Purpose and Scope

Entry level position working in the home therapies setting under the oversight of the HTRN to assist in coordinating patient appointments and ensuring an outstanding patient experience. Will serve as the point of contact as it relates to the patient's appointment from check in to departure including supporting the Patient Care Teams' needs.

Principal Duties and Responsibilities

Assists with administrative duties related to the patient's appointment

• Greets new and existing patients and notifies Patient Care Team of their arrival.
• Schedules appointments and places appointment reminder calls; including scheduling appointments for access placement and removal.
• Answers home therapy program calls and follows up on voice mails with the applicable care team member.
• Coordinates transportation assistance as needed.
• Prepares room/space for patient arrival: Ensuring space is clean and meets FMCNA Infection Control standards.
• Places supply orders and follows up on any patient related orders with customer service, as needed.
• Prepares needed items for each patient including education materials and lab supplies. Tracks extension set changes, vaccine due dates and hospitalizations.
• Tracks transplant referral and any follow up needed.
• Ensures patients' records are available for review.
• Assists with other administrative duties as assigned.

Assists HT RN with the following during patient appointments:

• Assists patients as needed to and from the waiting area.
• Obtains height, weight and vital signs.
• Performs venipunctures for laboratory testing ONLY.
• Processes laboratory samples.
• Follows up on referrals and additional appointments needed from patient appointment.
• Documents patient information as applicable.

Responsible for record and supply room maintenance including but not limited to the following:

• Files and uploads records.
• Stores documents.
• Tracks transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections and monthly education.
• Tracks MD and employee certifications, licensures and annual skills.
• Medical record retention checklist.
• Transplantation-lab collecting and tracking.
• Checks for expired medications, lab tubes and supplies.
• Counting and ordering nonprescription supplies.
• Assists in ordering supplies including medication.

In addition:

• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Keeps assigned areas cleaned and stocked for future patient appointments.
• Assures confidentiality of patient information and medical records.
• Participates as part of Care Team Hub in addition to other assigned duties as assigned.

Education and Required Credentials

• High School Diploma or G.E.D required
• CPR certified

Experience and Skills

• 0 to 6 months experience preferred
• Entry level position with strong interest in working in a health care setting.
• Prior experience in a physician office or hospital preferred.
• Excellent communication skills; both verbal and written.
• Proficient in MS Office Suite preferred.