CAS Clinical Service Mgr
Medtronic
Summary
Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings. This position will require up to 50% travel within their dedicated territory.
Job description
Primary Responsibilities
Clinical Support Leadership
- Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
- Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
- Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
- Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
- Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
People Management
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
- Leads regional Clinical Specialists to execute on key goals and objectives
- Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
- Responsible Clinical Specialist recruiting and hiring.
- Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Sales Support
- Understands national, regional and territory sales objectives.
- Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
- Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
- Promotes the safe and effective use of Medtronic CAS products and related procedures.
Business Operations
- Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
- Ensure efficient, effective use of inventory, expenses and assets
Technical Support/ Clinical Support
- Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
- Receives technical inquiries by customers and team.
- Researches and supports resolution for solutions to questions or problems
Educational Support
- Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
- Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
- Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel
Requirements
- Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- Experience within Electrophysiology (sales, clinical, etc.)
- Management experience (sales, clinical, training, etc.)
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.