Case Management Coordinator

Specific Duties/Responsibilities

• Assist with intakes for new families and facilitate program orientation
• Assess family needs and collaborate with the family to create an action plan aimed at securing stable housing
• Triage with community partners and state agencies regarding housing, housekeeping, financial, employment, parenting, behavioral health treatment, child care, educational and other needs as identified by each family, make appropriate referrals and confirm linkages
• Serve as a positive behavioral role model for families and co-workers
• Participate in clinical and administrative supervision, as required
• Participate as part of agency on-call rotation, report to the building as needed
• Provide team-based crisis intervention services for families and advocate on their behalf
• Teach families self-sufficiency and self-advocacy skills as needed, including scheduling appointments, arranging transportation, and accessing needed services
• Provide supervision and guidance for families while in residence
• Maintain communication with resident children's education providers; provide back to school orientations for families
• Maintain professional and accurate documentation, including assessments, treatment plans, progress notes, and evaluative outcome tools. Assist in maintenance of record quality.
• Facilitate discharge planning for families in collaboration with Housing Navigation team and Program Supervisor
• Transport clients as required utilizing agency van
• Other duties as assigned by Program Supervisor

Qualifications

• Bachelors degree in human services (psychology, social work, marriage/family, etc.) or equivalent combination of education, experience and or licensure required
• Must be able to manage multiple tasks including family interaction, facility safety, funder requirements and deadlines, and other documentation requirements
• Must have the ability to work flexible hours to meet family needs
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc. preferred
• Excellent organizational, computer skills, and customer skills required
• Possession of a valid driver's license, reliable vehicle and auto insurance required
• Bilingual/ASL skills are compensated by an additional 6%, above base pay
• Multilingual skills are compensated by an additional 8%, above base pay

Physical Requirements

• Travel to and from community locations and LH site, which could include using walkways, stairs and/or elevators
• Ability to lift up to 20lbs