Case Manager - Behavioral Health Outpatient

Position Summary

As a Mental Health Case Manager, you'll play an important role in empowering individuals to navigate their mental health journey and connect with the support and resources they need to thrive. You'll guide clients through every stage of their care journey—from assessing individual needs and developing personalized service plans to coordinating services, monitoring progress, and celebrating milestones.

What You'll Do

• Build Meaningful Connections: Establish and maintain consistent, supportive relationships with clients through regular communication, engagement, and ongoing assessment of their needs and progress.
• Coordinate Comprehensive Care: Work collaboratively with offsite support teams, providers, and community partners to ensure services are safe, timely, effective, equitable, and centered on each client's individual needs.
• Empower Client Independence: Help clients develop the skills, confidence, and resources needed to achieve greater wellness, stability, and autonomy.
• Develop Personalized Service Plans: Assess client needs, create and implement individualized service plans, monitor progress, and make recommendations regarding service adjustments and case closure.
• Provide Hands-On Support: Deliver ongoing case management services, which may include crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting support, housing assistance, and connections to community resources.
• Be an Advocate: Help clients navigate healthcare and community systems while removing barriers to care and promoting access to essential services.
• Support Wellness and Growth: Provide supportive counseling, facilitate care coordination, share important information, and help clients work toward their personal wellness goals.
• Collaborate with the Care Team: Participate in treatment team meetings, share observations, and contribute recommendations regarding client progress and changes in service needs.
• Promote Education and Engagement: Lead educational groups and/or facilitate group curriculum to help clients build knowledge, skills, and confidence.
• Maintain Quality Documentation: Complete accurate and timely clinical documentation in accordance with program, funder, credentialing, regulatory, and agency requirements.
• Maintain Professional Excellence: Follow established professional standards, agency policies, protocols, and applicable rules and regulations.
• Perform other duties as assigned.

What You'll Bring to the Team

• Strong organizational and time management skills, with the ability to manage a caseload and meet productivity expectations.
• Excellent verbal and written communication skills.
• The ability to build positive relationships and connect with individuals from diverse backgrounds and life experiences.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• The ability to learn and apply case management principles, healthcare management practices, and reimbursement requirements.
• Comfort using technology, including electronic service documentation systems.
• Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
• Knowledge of community resources and systems of care.

Education and Job Requirements

• Bachelor's degree in Behavioral Science or a related field, or equivalent work experience as permitted by applicable regulatory requirements.
• Knowledge of community resources and available systems of care.
• Valid driver's license and current automobile insurance.
• Ability to provide transportation to clients as required by assigned job duties.