Case Manager
Bright Harbor Healthcare
Summary
The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach, the Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.
Job description
Schedule
- Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
- Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
- Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.
Responsibilities
- Engage clients using trauma-informed, person-centered, and culturally responsive practices.
- Assist with shelter intake, registration, orientation, and identification of immediate client needs.
- Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
- Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
- Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
- Provide scheduled client transportation while following all agency safety and documentation requirements.
- Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
- Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
- Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
- Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field or
- High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
- Experience working with individuals experiencing mental health conditions and substance use disorders.
- Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
- Valid NJ Driver's License with less than 6 points
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-term Disability
- 403B Plan
- Paid Holidays
- Paid Sick Days
- Paid Personal Days
- Paid Vacation
- Tuition Discounts
- Public Loan Forgiveness
Company overview
Bright Harbor Healthcare is a comprehensive mental health care provider specializing in behavioral health services and psychiatric care. The organization offers a wide range of mental health treatment programs including inpatient and outpatient services, crisis intervention, substance abuse treatment, and specialized care for various mental health conditions. As a healthcare provider in the mental health sector, Bright Harbor Healthcare focuses on delivering evidence-based treatments and therapeutic interventions to support individuals and families dealing with mental health challenges. The organization likely operates multiple facilities and employs a multidisciplinary team of psychiatrists, psychologists, therapists, and mental health professionals dedicated to providing compassionate, patient-centered care. Their services are designed to address the full spectrum of mental health needs from acute crisis stabilization to long-term recovery support, contributing to the broader healthcare ecosystem by addressing critical gaps in mental health service delivery.