Case Manager (BSW)

Essential Duties and Responsibilities

• May assess perspective patients for treatment, identifying psychosocial, substance use, mental health and medical issues to determine if patient meets admission requirements.
• May complete utilization review pre-certifications based solely on the thorough assessment completed by qualified intake staff member.
• Administers breathalyzer and vital signs upon intake and documents accurate results.
• May be responsible for making the decision to send patients out to the hospital if required.
• Provides directions or arranges appropriate transportation services as needed to transport patients.
• Responsible for introducing new patients to therapeutic community.
• Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for treatment.
• Documents all intake information into the TIER program including demographics and all appropriate assessments.
• Maintains daily census and provides assessment for appropriate intakes.
• Ensures intake paperwork is complete and accurate.
• Creates intake files.
• Files intake-related documents.
• Acts as role model by following program and treatment norms, demonstrating honesty and a willingness to listen to patients' issues and taking responsibility for own actions.
• Works collaboratively with the Admission Center staff, Utilization Review staff, Nursing Staff and Residential Assistants.
• Communicates and collaborates with nursing department to facilitate an efficient transition of customer into the treatment milieu.
• Maintains professional relations and assures information is communicated effectively with staff as well as to patients, families and referral sources.
• Attends staff meetings as indicated and treatment team meetings when necessary to monitor results.
• Performs all other duties as required or assigned.

Knowledge, Skills and Abilities

• Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment.
• Ability to consistently demonstrate through conduct and communications the stability required to effectively assist patients and their family members through the FRN Model of Treatment.
• Excellent verbal and written communication skills required.
• Extensive and demonstrated knowledge of substance abuse, group process, and discharge planning.
• Experience in completing assessment and group therapy to adults with addictive and mental health disorders.
• Experience with facilitating didactic and experiential groups.
• Knowledge of or willingness to use Motivational Interviewing techniques.
• Strong verbal and written communication skills and ability to manage high volume of client related paperwork.
• Must have high level of interpersonal skills.
• Position continually requires demonstrated poise, professionalism, tact and diplomacy.
• Exercise good judgment, apply common sense and successfully handle ambiguity.
• Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Proficiency in MS Access (or other database program) is preferred.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.
• Knowledge of group process, group facilitation, and conflict resolution.

Education and Experience

Undergraduate degree in social work, counseling, psychology or mental health and a minimum of one year of substance abuse experience required. Minimum of one (1) year of supervised substance abuse experience.

Work Environment and Physical Demands

• Sits, stands, lifts and moves intermittently during work hours.
• Must be able to lift, push, pull and/or move up to 50 pounds.
• Ability to be physically mobile, climb stairs, traverse the campus on uneven terrain.
• Position requires substantial work on the computer requiring manual dexterity and visual acuity.
• Ability to read, write and analyze detailed and complex information.
• A current, valid driver's license and a clean driving record is required for use of company vehicles.
• Due to the 24/7 operational demands, must be available after normal working hours and on holidays to manage emergencies that may arise.