Case Manager

Summary of Position

This role works closely with community partners and local stakeholders to ensure comprehensive, coordinated care. Case Managers meet with clients in a variety of settings, including the office, hospital, homes, schools, workplaces, and other community locations. Through case management services, resource coordination, and ongoing support, this position helps individuals and families improve stability, wellness, and overall quality of life. A variety of clinical training and professional development opportunities are available based on program assignment and individual interests.

This position is available across the following Centerstone Labelle Programs:

Community Action Treatment (CAT) Team: Serve at-risk families with children experiencing mental and behavioral health crises. This community-based program provides intensive support to help families stabilize, strengthen functioning, and connect with critical resources.

CORe/Outpatient: Support individuals receiving treatment for mental health and/or substance use disorders. Provide care coordination, resource linkage, and ongoing support to help clients achieve recovery goals and improve overall well-being.

Essential Duties & Responsibilities

• Reports to work as scheduled on a daily basis and performs duties as assigned by supervisor to ensure the smooth operation of the department.
• Provides individual and group mental health and substance use disorder case management services. Refers, advocates, and links client and family for additional services as identified.
• Provides supportive and educational counseling services (individual, family, and group) to develop daily living and coping skills. Assist clients with developing natural support systems.
• Transport clients in company vehicles to necessary appointments as needed.
• Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family.
• Conduct clinical behavioral health assessments.
• Enters written documentation into Electronic Medical Record in a timely manner for all services rendered.
• Act as liaison and communicate collaboratively with local law enforcement, and local stakeholders to maintain coordination of the treatment process.
• Completes all required agency trainings to maintain 100% compliance.
• Maintains departmental productivity expectations.
• Additional training and/or certification may be required based on specific program guidelines.
• Completes all other duties as assigned.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge and understanding of the characteristics of individuals with co-occurring issues, their families, and family systems.
• Good organizational and time management skills.
• Competency with electronic medical records, computer systems, and documentation.
• Strong interpersonal communication skills in order to collaborate with team members and maintain professionalism. Accountable and self-directed with daily job duties.
• Knowledge of community resources or ability to learn quickly as well as good organizational, time management and communication skills.
• Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries. Community-based program case managers must have a valid FL driver’s license.

Qualifications

Education Level: Bachelor's degree required. Good organizational, time management, written and verbal communication skills. Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.

Certification/Licensure: Community-based program case managers, who either take crisis calls and/or home visits, must have a valid FL driver’s license with a good driving record and current auto insurance.