Case Manager, Clinical Services

Summary of Position

Jump start your career in the mental health field as a Case Manager. You'll coordinate services and care for patients – providing coaching, strategies and coordination of health and wellness resources so they can live their lives more fully. Through your work, you will teach people the importance of the connection between physical and mental health.

You will become a trusted resource for your patients, offering connection and education about how recovery works best when we address the whole person. You will enjoy the flexibility of working in a variety of settings – the clinic, patient homes and in the community.

Key Notes

• Manage a caseload of 100–115 clients, ensuring 90% receive at least two contacts per month through face-to-face visits, telehealth, or phone.
• Collaborate with an interdisciplinary treatment team and participate in treatment team meetings, case work meetings, and individual supervision.
• Thrive in a fast-paced, multifaceted role requiring strong communication, organization, time management, adaptability, professionalism, attention to detail, independence, and a proactive approach.
• Position requires travel to client homes, schools, community agencies, and healthcare providers; no remote or hybrid work is available.

Essential Duties & Responsibilities

• Help patients navigate the health care system through coaching, education and support
• Coordinate the behavioral and primary care needs and develop strategies to remove barriers to wellness
• Refers, advocates, and links client and family for additional services as identified
• Use behavioral management techniques, crisis intervention, active listening and motivational interviewing to help patients develop better life management skills
• Provides supportive and educational case management services to develop daily living and coping skills
• Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family
• Enters written documentation into Electronic Medical Record in a timely manner for all services rendered
• Connect with clients face to face in the office and community, telehealth, and by phone to address needs
• Demonstrate knowledge and understanding of ethical standards by evidence of practice with patients and community partners
• Attend weekly staffing and team meetings and completes assessments
• Assist clients with developing natural support systems
• Completes all required agency trainings to maintain 100% compliance
• Maintains departmental productivity expectations
• Attend and participate in clinical supervision