Case Manager for SUD Residential Treatment

Position Summary

This position is responsible for linkage services in support of clients with substance use and/or dual diagnosis disorders currently residing in Christopher House or any future residential treatment facilities. This position will work closely with other residential and TCN outpatient providers to ensure needed services are provided to the clients in residential treatment. Services provided should be focused on promoting clients' ability to succeed in residential treatment, as well as in the community once residential treatment is completed. This position will assist and support the clients in residential treatment in identifying and gaining access to needed services, such as medical, social, and other services essential to meeting basic human needs. This position will support the Associate Director of SUD Residential Services in property upkeep through working closely with TCN's Maintenance department, MIS department, and Financial department. This position may also be responsible for covering SUD Outpatient groups as needed.

Key Responsibilities

• Provides individual case management, group counseling, and/or individual counseling under clinical supervision; and maintains a residential environment which promotes positive resident growth and achievement of treatment goals in a manner that meets quality requirements set by the Agency, and that is within the limits of services permitted by position and scope of practice
• Completes intakes and orientation for new clients in residential treatment
• Assists in designing and participating in resident activities
• Assists in identifying resident treatment needs and providing appropriate interventions and interactions as directed by supervisor
• Facilitates educational/therapeutic groups and other therapeutic activities as needed
• Reinforces residents' orientation to house rules, safety procedures, and household environment
• Utilizes the residential plans of care for each resident
• Monitors the provision of self-assisted medication
• Monitors each client's general health status
• Ensures that the facilities are always pleasant, and that they meet the cleanliness standards of OhioMHAS, TCN standards, and the county health department
• Respects and protects the clients' rights
• Completes all safety procedures and drills in strict accordance with Agency schedules and standards
• Transports clients as needed, using company vehicles and/or personal vehicles, pending approval from TCN's drive-check agency
• Accompanies clients to various locations, ensuring continuous monitoring throughout their activities. This includes accompanying clients into stores, appointments, waiting rooms, support meetings, and other relevant locations
• Thoroughly reads, comprehends, and consistently enforces all client rules without exception. Escalates any violations to supervisor
• Reports daily activities and other pertinent information
• Documents client progress and activities in residential charts and in daily shift reports
• Assists in the preparation of facility summary reports
• Engages in ongoing communication with community support personnel, supervisors, and other pertinent clinicians to relay information and updates
• Maintains 100% accuracy in documentation and summary reports
• Completes documentation according to TCN standards
• Provides only those services that have been authorized by Utilization Management and provides services within the authorized frequency and duration of services
• Individualized Service Plan, Progress Notes and other documentation clearly identifies consumer's input in services by having consumer's signature when clinically appropriate
• Completes progress notes at the end of each session and submits all documentation within 24 hours of the service that is provided
• Develops and maintains quality, accurate clinical charts for all clients served
• Handles crisis situations, as needed, calmly and effectively
• Mediates conflict among residents as needed, promoting a respectful and peaceful living environment
• Maintains open communication with clients, staff, and other stakeholders
• Demonstrates a level of alertness, approachability, availability, and readiness
• Maintains agency-required annual training including, but not limited to, client rights and grievances, safety training, AEGIS (de-escalation) training, infection control, and others as required by OhioMHAS
• Develops and maintains positive collaboration with other social service agencies serving clients. Maintains knowledge and familiarity with referral sources within the community
• Serves as liaison between the criminal justice system and treatment services in the jails
• All other residential treatment and/or clinical duties as assigned

Minimum Qualifications

• Education: Associate degree in human/social service field
• Experience: One year in the field of alcohol and substance abuse residential treatment preferred
• Certification: CDCA or above required, SWA or above preferred; CPR; First Aid; AEGIS (De-escalation) training; Medication Monitoring
• Other: Valid Ohio driver's license; proof of automobile insurance; meet ODADAS licensure and certification requirements; demonstrated competencies for working with persons with substance use and/or mental health disorders

Knowledge, Skills, & Abilities

Knowledge of: Safety rules and procedures, Agency policies and procedures, local area and resources, daily living tasks and skills, documentation requirements, crisis management, empathy and compassion, and ethical conduct.

• Capacity to perform duties effectively under potential emotional stress and conflict situations
• Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes
• Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities
• Excellent interpersonal skills, including directing and demonstrating activities of daily living, i.e., cooking, cleaning, laundry, etc.
• Operating basic household appliances and tools
• Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, as necessary
• Lifting up to 25 pounds, standing, bending, stooping, writing legibly or use of computer, ability to see, hear, read, and communicate information clearly, ability to recognize unusual or threatening conditions, and ability to remain patient and understanding when working with individuals in different stages of recovery