Case Manager, ICM - Homeless Services
Eliot Community Human Services
Summary
Eliot's Homeless Services Division is seeking a dedicated Case Manager to join our Intensive Case Management (ICM) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with substance use disorders, including those with co-occurring serious mental health diagnosis.
Job description
In this role you will provide street outreach, engagement activities, crisis intervention, and clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources.
Responsibilities
- Perform outreach and engagement activities to locate and work with clients who are referred to the program through designated referral pathways and initiate engagement with these clients.
- Carry a caseload of clients who are referred to the program as designated by your supervisor and program protocol.
- Help connect clients to recovery pathways including halfway houses, ATS programs, TSS programs, CCS programs, OUD treatment, and other recovery services.
- Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.
- Provide supportive contact, including active listening to individuals, as appropriate, to alleviate distress and support transition to services and housing.
- Provide linkage and referral to emergency shelter, meal sites, mental health and substance abuse treatment, public entitlements, and other community services including follow-up and case management.
- Conduct Assessment, including Critical Needs and Risk Assessments and develop a clear plan to address issues identified. Ensure that all immediate risks are addressed.
- Meet clients where they are physically at in the community, including on the street, in recovery settings such as ATS, in hospital settings, in their own housing, etc.
Qualifications
- Requires a Bachelor's degree in psychology, counseling, social work or other related mental health field and at least two years experience working with homeless population and/or individuals with substance abuse/mental illness or co-occurring illness
- Must have a strong commitment to mental health recovery and ending homelessness.
- Must have skills to outreach and engage consumers with substance use and co-occurring mental health disorders.
- Must have the ability to provide flexible services that are community based and focused on team work and collaboration.
- Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase
Schedule: Monday-Friday, 9am-5pm
Location: Outreach Community based work in Boston, including Dorchester, Roxbury, Mass and Cass area, Downtown, South Station.
Requirements
- Bachelor's degree in psychology, counseling, social work or other related mental health field
- At least two years experience working with homeless population and/or individuals with substance abuse/mental illness or co-occurring illness
- Strong commitment to mental health recovery and ending homelessness
- Skills to outreach and engage consumers with substance use and co-occurring mental health disorders
- Ability to provide flexible services that are community based and focused on team work and collaboration
Benefits
- Paid Time Off
- Medical, Dental & Vision
- 401(k) Matching
- Fitness Services
- Childcare Resources
- Life & AD&D Insurance
- Tuition Reimbursement
- Career Advancement Programs
- Leadership Development
Company overview
Eliot Community Human Services is a premier nonprofit provider of behavioral health and human services serving communities throughout Massachusetts. Founded in 1958, the organization has been providing hope, healing, and opportunity to Massachusetts' children, youth, families, and adults for over 70 years. Eliot offers a comprehensive spectrum of community-based services including mental and behavioral health care, developmental disabilities and acquired brain injury programming, childhood early intervention, care coordination, and youth and family services. With more than 2,500 dedicated multidisciplinary staff, the organization serves over 60,000 individuals and families annually across the Commonwealth. Eliot operates Community Behavioral Health Centers (CBHCs) that serve as single entry points for timely, high-quality mental health, substance use disorder, and emergency treatment available 24/7. The organization is known for its evidence-based, measurement-driven approach and proprietary transdiagnostic model that produces expedient, effective, and lasting outcomes for clients. Eliot partners directly with the populations it serves, applying a person-centered, community-oriented approach to ensure there is no wrong door to accessing imperative services.