Case Manager - IDD Service Coordinator (1149)
Texas Panhandle Mental Health
Summary
Texas Panhandle Centers is seeking an IDD Service Coordinator (1149) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.
Job description
Key Responsibilities
- Maintain ethical and professional communications at all times using respectful trauma-informed care language.
- Travel within the top 21 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
- Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day habilitation, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home.
- Demonstrate compassion for individuals with IDD and advocate on their behalf when necessary to ensure overall safety, happiness, and well-being.
- Participate in team meetings to develop Person Directed Plan (PDP) annually.
- Link individuals with resources in the community to help them live in the community as independently as possible.
- Complete documentation in a timely manner according to program deadlines and company policies to comply with state regulations.
- Utilize time management skills to manage caseloads independently.
- Flex time as necessary and allowed by the supervisor to manage schedule independently.
- Make lives better for individuals with IDD in both their homes and in the community.
- Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.
Qualifications & Credentials
Education & Credentials (Required):
- Bachelor's degree from an accredited university.
- Excellent computer skills including Microsoft Word and Outlook.
- Excellent time management, writing, and verbal skills.
- Independently manage own caseloads.
- Organize documents for assigned caseload and meet deadlines.
- Valid Texas Driver's License with an insurable driving record.
- At least 18 years of age.
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
Experience Level Tiering
- Case Manager I ($40,809.60/yr): Entry Level – No experience required.
- Case Manager II ($43,305.60/yr): Minimum 1 year of case management experience.
- Case Manager III ($46,009.60/yr): Minimum 2 years of case management experience.
- Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
Preferred Qualifications
- Bilingual (English/Spanish) is a strong plus.
- Experience working with IDD individuals.
- Experience with SmartCare EHR.
Requirements
- Bachelor's degree from an accredited university
- Excellent computer skills including Microsoft Word and Outlook
- Excellent time management, writing, and verbal skills
- Independently manage own caseloads
- Organize documents for assigned caseload and meet deadlines
- Valid Texas Driver's License with an insurable driving record
- At least 18 years of age
- Bilingual (English/Spanish) is a strong plus
- Experience working with IDD individuals
- Experience with SmartCare EHR
Benefits
- Student Loan Forgiveness
- Urgent Care visits
- Teladoc
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Retirement Match
- Paid Time Off
- Holidays
- Floating Holidays
- Life Insurance
- Disability Insurance
Company overview
Texas Panhandle Mental Health is a comprehensive mental healthcare provider serving the Texas Panhandle region, with a primary focus on delivering accessible mental health services to communities across this expansive area. The organization specializes in providing a wide range of mental health treatments, including counseling services, psychiatric care, crisis intervention, and community-based support programs. As a key healthcare provider in the region, Texas Panhandle Mental Health addresses the unique mental health needs of rural and semi-rural populations, offering both outpatient and community-based services. The organization plays a crucial role in bridging mental health service gaps in underserved areas, providing essential care for conditions ranging from depression and anxiety to more severe mental health disorders. Their services typically include individual and group therapy, medication management, case management, and prevention programs designed to promote mental wellness throughout the community. Texas Panhandle Mental Health operates with a mission to enhance the quality of life for individuals and families by providing compassionate, evidence-based mental health care while working to reduce stigma and increase mental health awareness across the region.