Case Manager/ Integrated Care Navigator

Responsibilities

• Centrally coordinate care and service needs of adult, adolescent and child mental health and intellectually and developmentally disabled consumers who have agreed to an integrated treatment approach between The Guidance Center and community Primary and Specialty care providers.
• Maintain acute awareness of services, therapeutic activities and supports available within and outside the agency that may benefit individual consumers and their families.
• Monitor delivery of care by attending case conferences and huddles; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with clients in conjunction with direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the applicable program supervisor; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
• Lead coordination of the client's care and collaborate with members of the health care team to empower patients to manage their chronic behavioral and medical conditions.
• Assist patients at risk for developing chronic conditions to minimize these risks.
• Serve in an expanded health care role to collaborate with patient, PCP, psychiatrist, therapists, supports coordinators, case managers and other behavioral health care team members to ensure delivery of quality, efficient, patient-centered, and cost-effective healthcare services.
• Provide self-management support and patient education.

Qualifications

• Minimum of a Bachelor's Degree from an accredited four-year institution of higher learning in a mental health related field and three (3) years of experience in the examination, evaluation and treatment of minors and their families.
• At least one year of experience working with adults with severe mental illness, as well as one year of experience working with individuals with an intellectual/developmental disability.
• Meet the MDHHS criteria for Qualified Mental Health Professional, Qualified Intellectual Disabilities Professional, and Child Mental Health Professional within 120 days of hire.
• Valid Michigan Driver License and a good driving record.
• Ability to engage adult, adolescent and child behavioral health and intellectually and developmentally disabled consumers, their families and supporters.
• Focused on supporting, monitoring and closely coordinating mental health care with client's primary care provider as well as other behavioral health and specialty treatment providers.
• Orientation toward facilitating clinically indicated referrals to appropriate community resources.
• Nonjudgmental approach reflecting cultural competency and sensitivity to the unique needs and diverse experiences of consumers and their families and supporters.
• Ability to work independently and demonstrate effective organizational, verbal and written communication skills.
• Ability to appropriately handle crisis situations and excellent organizational and attention to detail skills to track and prepare data accurately and timely.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.