Case Manager - Outreach Team

Overview

A Case Manager (CM) is needed to join our mobile outreach team. The CM provides outreach and engagement activities to individuals with behavioral health needs that are hesitant to engage in treatment. This position works to develop a positive rapport with individuals in need, demonstrating a caring and empathic manner, which assists in building trust and facilitating entry into needed treatment. This position primarily works in the community with Options personnel and collaborates with community partners to outreach and engage clients in need of behavioral health services. The CM interviews and screens clients, and helps formulate and carry out individual treatment plans. Assists individuals with accessing local, state and federal resources and entitlements and collaborates with community partners to help the individual in need access resources available to them.

Responsibilities

• Provides screenings and outreach and engagement activities to community members who may be in need of behavioral health services and/or other resources. Works to engage them and connect them to these services and supports.
• Utilizes excellent communication and interpersonal skills to make the process of learning about services and accessing services a positive experience for each individual.
• Uses motivational interviewing to engage clients in needed services.
• Assists individuals in problem solving around personal issues impacting their ability to access services (i.e. transportation, remembering appointments).
• Performs outreach activities that may include program participation screening, provides education on services and gathers relevant information from individuals.
• Serves as liaison to community resources, and assists clients in using these resources to enhance their independent living skills.
• Informs lead staff persons, clinicians, program managers and other pertinent parties of clients' needs or concerns.
• Keeps up-to-date documentation, answers phones, enters information into computer, may assist with scheduling appointments.
• Performs outreach both via phone and in person in the community to promote engagement in services.
• Transports clients to facilitate client-directed services, travels between sites and is required to drive.

Qualifications

• Bachelor's (BA/BS) degree in a human services field OR three years of experience providing services in a similar setting with individuals who have emotional and/or mental and/or developmental disabilities, OR a combination of education and experience that provides the desired skills, knowledge, and abilities required to perform the job.
• Must have interest and ability to register as a CADC-R.
• Must be a QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry. -OR- Meet eligibility qualifications to register with MHACBO.
• Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.
• Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record to be approved for driving rights.
• Candidate must be able to work independently and flexibly, under general supervision.
• Possess mature attitude and sensitivity to the needs of people who have a chronic mental illness; understanding of HIPAA laws regarding confidentiality of privileged information; ability to follow verbal and written instructions; ability to work independently and with staff as agency needs dictate.