Case Manager

Job Summary

The Case Manager will provide support through coordinating a variety of services for consumers. Case Managers are responsible for identifying, advocating, linking, and providing crisis services.

Duties and Responsibilities

• Conducts interviews with consumers and their legal guardians, as indicated, to collect information needed to complete a psychosocial assessment.
• Works with consumers and other treatment team members following assessment and identification of needs to develop a service/treatment plan within identified time frame.
• Provides supportive intervention services to consumers, assisting them with practicing skills learned in therapy and making effective use of resources.
• Schedules service/treatment plan reviews at designated timeframes to review consumer progress and amend the plan as needed.
• Assesses and reassesses consumer needs by utilizing various screening and assessment tools.
• Reviews consumer treatment goals and collaborates with other treatment team members.
• Provides targeted case management services to consumers who qualify, if in need.
• Assures that pertinent consumer information is shared with other treatment team members to promote quality care.
• Engages and communicates effectively with consumers and their families/legal guardians, and all team members.
• Collaborates and plans effectively to access the needed supports and services for each consumer and family served by working with agencies and organizations in a community.
• Schedules appointments and assures all parties have relevant consents and information needed.
• Prepares and maintains case records, letters, reports and forms, performs case follow-up and closing, and performs other administrative tasks within established guidelines/timeframes.
• Works with consumers to promote a positive sense of self-worth and independence.
• Organizes and conducts support groups for consumers as directed.
• Advocates for consumers and their families by attending MDT’s, court hearings, IEP/SAT meetings, etc.
• Utilizes technology provided in order to perform job efficiently and effectively.
• Arranges for consumer transportation to appointments as needed.
• Ensures that quality customer services are provided and documented appropriately per policy; utilizes consumer satisfaction surveys with individuals in the program.
• Maintains a working knowledge of Prestera policies and procedures, and other regulatory bodies governing Prestera’s service delivery, documents according to policies and protocols.
• Provides crisis assessment, intervention and develops crisis safety plans as indicated.
• Attends all center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

Supervisory Responsibilities

No direct supervisory responsibilities are required.

Qualifications and Requirements

Experience, Knowledge, and Skill Requirements

• Experience or passion to work population served.
• Possesses a valid driver's license.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
• Ability to take initiative, complete tasks with workflows and be creative in day-to-day interactions.
• Proficient in Microsoft Office applications, especially Microsoft Word.
• Must be able to lift up to 10 lbs.

Education and Training Requirements

• Bachelor’s degree in social service or related field.