Case Manager PREVAIL - Data

Role Overview

Responsible for providing intensive, community-based case management services for adults, youth, and young adults participating in PREVAIL, a voluntary deflection program designed to reduce criminal justice involvement. This role engages participants in services that address behavioral health, substance use, housing, benefits, employment, and other social needs through trauma-informed, harm-reduction, and person-centered practices. The Case Manager coordinates outreach, assessment, goal planning, referrals, service linkage, ongoing support, documentation, data collection, and reporting while collaborating with law enforcement, criminal justice partners, behavioral health providers, schools, housing agencies, and community organizations to promote participant stability, wellness, and successful community integration and support program outcomes and compliance requirements.

Essential Duties

• Designated positions may serve as a program data lead, providing additional support for data integrity, reporting requirements, quality assurance reviews, and grant compliance activities.
• Receives, reviews, and manages referrals from law enforcement, co-response, criminal justice partners, community partners, schools, families, and other referral sources; prioritizes appropriate PREVAIL referrals and completes timely outreach and engagement activities.
• Conducts participant outreach, screening coordination, enrollment support, GAIN assessment coordination, individualized goal planning, and ongoing monitoring of participant progress toward identified goals.
• Provides trauma-informed, harm-reduction, and person-centered intensive case management services, including service coordination, motivational engagement, safety planning, crisis support, and linkage to behavioral health, substance use, medical, housing, benefits, education, employment, and other supportive services.
• Maintains close coordination with law enforcement partners, criminal justice entities, probation, community corrections, schools, healthcare providers, housing providers, and other community partners to support deflection, coordinated case management, and participant stabilization.
• Documents all services, outreach attempts, assessments, referrals, participant goals, service linkages, incentives, and case management contacts in required systems and supports accurate grant-related data entry, tracking, reporting, and quality assurance activities.
• Supports program fidelity and grant compliance by completing required PREVAIL, GAIN, CiviCore, Motivational Interviewing, Mental Health First Aid, trauma-informed care, harm-reduction, and other program training as assigned.
• Provides culturally and linguistically responsive services, including Spanish-language service coordination when applicable, and facilitates warm handoffs to community partners serving diverse, rural, youth, young adult, and justice-involved populations.
• Participates in program coordination meetings, case consultations, workgroup activities as assigned, and partner meetings to support referral pathways, participant outcomes, and continuous quality improvement.
• Assist participants with daily living needs, benefits acquisition, transportation planning, housing stability, appointment coordination, education or employment connection, and access to temporary or permanent stabilization resources as allowable by program guidelines.
• Maintains cooperative relationships with community agencies, public agencies, private partners, and internal teams to carry out supportive services, promote voluntary engagement, reduce barriers to care, and support community safety.
• Advocates for participants across systems while maintaining participant choice, confidentiality, voluntary program engagement, and alignment with behavioral health, grant, and legal requirements.

Minimum Qualifications

Bachelor's degree in Behavioral Health or related field required. One year of experience in behavioral health, substance use treatment, case management, or a related human services field required.

Licenses and Certifications

Ability to complete required program training and certifications, which may include GAIN, CiviCore, Motivational Interviewing, Mental Health First Aid, PREVAIL Program Management Training, and other BHA-mandated training requirements. CAS and/or ability to obtain CAS credential preferred. Valid Colorado driver's license required (or ability to obtain within 30 days of hire) and maintain an acceptable driving record. Regular local travel is required to client homes, community partner locations, appointments, events, and SummitStone facilities. May transport clients to authorized appointments and community activities as needed.

Preferred Qualifications

Experience in coordinating services with other agencies preferred. Experience providing case management, outreach, co-response, justice-involved services, youth/young adult services, or grant-funded behavioral health services preferred. Bilingual/bi-cultural preferred.