Case Manager

Essential Functions

• Provide wraparound, field-based services to support recovery goals
• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing.
• Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
• Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles).
• Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
• Develop and maintain knowledge of available community resources.
• Complete needs assessment and link clients to community resources.
• Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers.
• Accompany clients to linkage appointments when appropriate.
• Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community.
• Engage and join with collaterals (family members, court) as appropriate.
• Provide education related to mental health recovery to better support clients.
• Engage in client advocacy.
• Conduct custody pick ups from LA county jails.
• Support clients in successfully adhering to court requirements
• Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion.
• Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary.
• Procure written progress reports from community providers and submit them to court within established deadlines.
• Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion.

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines.
• Participate in program data collection per program guidelines.
• Fulfill baseline Project 180 staff expectations
• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
• Perform other duties as needed.
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP).

Skills and Abilities

• Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients.
• Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs.
• Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes.
• Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals.
• Adaptable: Responds flexibly to shifting client needs and dynamic work environments.
• Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success.
• Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation.
• Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team.
• Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy.
• Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times.

Minimum Qualifications

• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required.
• Ability to transport clients in personal vehicle as needed.
• Spanish speaking.
• Must not be on any type of legal supervision (probation or parole).
• Verification of Employment Eligibility and Background Check.
• Basic computer skills.
• Case Manager I: Less than 2 years case management experience
• Case Manager II: 2 years case management experience
• Case Manager III: 3 or more years of case management experience

Preferred

• Previous case management experience.
• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system.
• Experience working with the forensic and/or dual-diagnosed populations.