Case Manager-Project HEAL
Claratel Behavioral Health
Summary
The Project HEAL Case Manager positions are integral parts of the Community Based Services Program within Claratel Behavioral Health. These positions are a collaborative partnership between Claratel Behavioral Health and other community partners to support individuals transitioning from hospital and acute care settings into Transitional Housing. The positions focus on coordinating safe, clinically informed transitions from hospitals into residential housing while ensuring continuity of medical, behavioral health, and substance use treatment services.
Job description
Job Summary
The Project HEAL Case Manager positions are integral parts of the Community Based Services Program within Claratel Behavioral Health. These positions are a collaborative partnership between Claratel Behavioral Health and other community partners to support individuals transitioning from hospital and acute care settings into Transitional Housing. The positions focus on coordinating safe, clinically informed transitions from hospitals into residential housing while ensuring continuity of medical, behavioral health, and substance use treatment services.
The Project HEAL Case Managers provide a combination of community transition, planning, case management, and psychosocial rehabilitation services that bridge medical, behavioral, housing, and social services systems, helping ensure clients receive coordinated, wrap-around care that promotes stabilization, recovery, and long-term housing success.
Duties and Responsibilities
- Coordinate discharge planning with hospital or acute care providers and medical home/home health services for identified individuals
- Conduct transition planning to support movement from facility-based care into residential settings
- Facilitate enrollment and linkage to Claratel Behavioral outpatient services, including counseling, psychiatric services, and substance use treatment
- Coordinate care with residential providers, medical providers, behavioral health clinicians, and community services agencies
- Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigation
- Monitor engagement in treatment and supportive services into housing
- Participate in multidisciplinary case coordination with Project HEAL partners
- Support continuity of care during the critical stabilization period following discharge
- Maintain documentation consistent with Claratel Behavioral Health policies and applicable regulations
- Complete and maintain appropriate data entry into the HMIS (also known as the ClientTrack) System
- Other duties as directed by Program Manager and/or Director
Working Conditions
The Project HEAL Case Managers will work full-time (40 hrs). The positions require evening/weekend or adjusted hours due to program and community needs. Ability to use a computer, telephone, fax, copy, and scanning machine. Must complete/pass agency-sponsored defensive driving course as well as all other agency-required training.
Requirements
- High school diploma or GED
- At least one year of experience in a behavioral health setting providing case management/community support services
- Basic computer and typing skills
- Care coordination skills to assist individuals with accessing/linkage to additional resources and services within the agency and/or community
- Transportation to and from work
- Excellent interpersonal, problem solving, and critical thinking abilities
- Ability to remain calm in crisis/mental health situations and respond appropriately
- Maintain confidentiality
- Professional and effective communication with community partners, stakeholders, staff, clients' families/significant others, and the public
- Bachelor's degree in related fields (such as human services, counseling, criminal justice, or social work) preferred
- Two years of experience in a behavioral health setting providing case management/community support services preferred
Company overview
Claratel Behavioral Health is a specialized healthcare provider focused on delivering comprehensive mental health and behavioral health services. As a modern behavioral health organization, Claratel offers evidence-based treatment programs for various mental health conditions including depression, anxiety, trauma-related disorders, and substance use disorders. The company operates with a patient-centered approach, integrating clinical expertise with compassionate care to support individuals in their mental wellness journey. Claratel Behavioral Health provides a range of therapeutic services that may include individual counseling, group therapy, psychiatric evaluations, medication management, and specialized treatment programs tailored to meet diverse patient needs. The organization emphasizes accessibility and quality care, potentially serving both adult and adolescent populations through various care settings. With a focus on holistic treatment and recovery support, Claratel Behavioral Health contributes to the growing field of mental healthcare by addressing the complex needs of individuals seeking behavioral health services in today's healthcare landscape.