Case Manager - Residential Corrections

What You'll Do

• Maintain an assigned caseload and provide consistent, structured case management services to residents.
• Conduct resident interviews and administer assessments and screening instruments under appropriate supervision.
• Assess resident needs, strengths, behaviors, and progress to help determine appropriate services and interventions.
• Develop individualized service plans in collaboration with residents and the treatment/corrections team.
• Monitor progress toward service plan goals and make updates or recommendations based on resident performance and changing needs.
• Utilize core correctional practices to promote accountability, skill development, positive decision-making, and behavior change.
• Provide ongoing support to residents throughout their participation in the residential program.
• Assist residents with identifying and addressing barriers that may affect successful program completion.
• Provide services that may include crisis intervention, advocacy, medication monitoring, budgeting assistance, housing planning, transportation assistance, and referrals to appropriate resources.
• Reinforce program expectations, rules, behavioral standards, and accountability while maintaining appropriate professional boundaries.
• Lead educational groups and/or facilitate approved group curricula designed to support positive behavior change and successful reentry.
• Monitor and document resident participation, behavior, progress, and service needs.
• Participate in multidisciplinary team meetings and contribute relevant observations and recommendations regarding resident progress, service needs, and status changes.
• Communicate effectively with corrections, clinical, administrative, and other program staff to support coordinated resident services.
• Maintain accurate and timely documentation in accordance with agency policies, program requirements, funding requirements, and applicable regulations.
• Maintain required productivity and caseload standards.
• Follow all safety procedures, professional standards, agency policies, and residential facility rules and regulations.
• May provide transportation to residents as required by program operations.
• Perform other duties as assigned.

What You Bring

We're looking for someone who can balance structure with support and accountability with professionalism. The ideal candidate is dependable, organized, confident, and able to work effectively with individuals from diverse backgrounds in a structured residential environment.

• Ability to learn and apply case management principles and core correctional practices.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities while maintaining accurate documentation.
• Ability to establish professional relationships while maintaining appropriate boundaries.
• Ability to interact with residents in an ethical, respectful, culturally responsive, and professional manner.
• Ability to remain calm and professional when addressing challenging behaviors or situations.
• Commitment to resident accountability, safety, and successful program outcomes.
• Ability to work effectively as part of a multidisciplinary team.
• Proficiency with technology, including electronic service documentation systems.

Qualifications

• Bachelor's degree in Behavioral Science, Criminal Justice, or a related field, or equivalent work experience as permitted or required by applicable regulatory bodies.
• CDCA or other specialty certification may be required depending on program or regulatory requirements.
• Valid driver's license and current automobile insurance.

Physical & Environmental Requirements

This position is performed primarily in a residential corrections environment and requires regular interaction with residents, staff, and other program personnel. Physical demands may include: Frequent sitting, standing, and walking throughout the residential facility. Frequent to constant reaching, handling, and talking. Frequent use of near- and mid-range visual acuity. Occasional use of far visual acuity, depth perception, and field of vision. Infrequent balancing, stooping, kneeling, or crouching. Rare climbing or crawling. Driving may be required as part of assigned job duties.