Case Manager (Santa Rosa)

Description of Position

Provides quality case management and discharge planning services to all patients and their families. Serves as a member of interdisciplinary team supporting the organization's treatment program and philosophy, and assures the deliverance of quality treatment to patients and their families.

Key Responsibilities

• Ensures linkage to mental health/recovery services, and facilitates communication with the county.
• Ensures follow-up appointments are arranged/scheduled for psychiatrist.
• Completion of discharge aftercare plan, and provides daily placement and collateral documentation. Responds to calls regarding discharge planning daily, and timely documents discussion into EMR.
• Checks voicemails daily and provides a call back within 24 hours.
• For adolescents, provides regular updates to the legal guardian every 1-2 days and documents discussion timely.
• Maintains effective working and professional relationships and communications with internal and external customers.
• Coordinates discharge packets and reviews them with patients and their families.
• Completes required documentation and progress notes on time and individualized per patient. Support coordination of scheduling zoom meetings and visitations.
• Supports department in administrative duties.
• Upholds the Organization's ethics and customer service standards.
• Performs related duties, as requested.

Knowledge and Experience

• Minimum of a Bachelor's Degree in Psychology, Social Work, or closely related field of study.
• One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Familiarity with continuum of care and clinical terminology.
• English proficiency required.

Skills and Abilities

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.