Case Manager - Veterans QMHP (1456)

Position Overview

Texas Panhandle Centers is seeking a Veterans Case Manager (1456) to deliver trauma-informed care, skills training, and treatment planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Provide outreach to identify eligible Veterans at risk of suicide, baseline mental health screenings, and education on suicide risk and prevention for families and communities in the TPC service area.
• Conduct crisis responses and coordinate with individuals who are at risk of experiencing a crisis episode.
• Develop and implement crisis intervention plans tailored to the unique needs of each Veteran.
• Build rapid rapport and establish trusting relationships with Veterans and their families and implement person-centered approach to empower Veterans in their decision-making and goal setting.
• Utilize trauma-informed care principles to create a safe and supportive environment for Veterans.
• Assist qualified Veterans to obtain VA or other federal, state, or local benefits they qualify for.
• Assist with data evaluation to remain in compliance with grant requirements.
• Help train providers to offer groups, care coordination, case management, crisis intervention, crisis deescalation, and all other treatment practices consistent with best practices, agency standards, and grant requirements.
• Participate in team and collaborative partner meetings and case staffing to ensure coordinated care.
• Conduct follow-ups in the community, assess for safety, and provide appropriate referrals to the VA or other community resource as necessary.
• Maintain documentation and compliance requirements for all individuals served.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field required for Qualified Mental Health Professional (QMHP) credentialing.
• Current or previous enlistment in the U.S. armed forces.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Experience Level Tiering

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications

• Veterans and/or family members of Veterans will be given preference for this position.
• 1 year of experience working in behavioral health case management or crisis intervention.
• 1 year of experience working with Veterans.
• Previous experience in mental health crisis deescalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.