Cash Posting Specialist
Concentra
Summary
The Cash Application Representative is responsible for the Posting, Reconsideration, and Adjustment of all payment types to the Concentra Practice Management system in a timely and accurate manner. Maintain posting level per company policy.
Job description
Responsibilities
- Apply payments to appropriate accounts, such as: Workers Compensation; Patient/Private/Group Health (Cash & Credit Card) and Employer/Contract
- Transfer payments to other Central Business Offices
- Apply Zero pay EOBs and appropriate reasons for Zero pay
- Ensure payments are recorded in an accurate and timely manner
- Manually post daily cash assignments
- Post cash and adjustments per remittance or Explanation of Benefit (EOB)
- Read and interpret EOBs, balancing, and resolving posting errors
- Balance daily posting against internal control totals
- Manage unidentified cash, or payments received with no back-up
- Post 100% denials or short paid charges
- Post and balance payments received through the mail from patients, customers, and insurance companies
- Post all receipts ensuring the totals match the check total amount
- Close daily payments and batches
- Identify daily EOBs needing reconsideration
- Prepare and disburse all daily Reconsiderations to appropriate Carrier/TPA
- Identify EOBs in need of Reconsideration, copy and distribute to appropriate department
- Maintain Status Report
- Identify incorrect payments and billing due to various changes (i.e., address change, pricing, etc.)
- Submit Employer/Contract changes for verification according to the customer service package
- Escalate issues preventing accurate cash application to leadership
- Apply appropriate Worker Compensation adjustments, Focus, First Health, CCN, Contractual, etc.
- Apply appropriate Employer (Contract) adjustments, Customer Service, Price etc.
- File monthly batches
- Ensure adjustment requests have proper supporting documentation
- Meet or exceed departmental productivity standards
- Meet all monthly, quarterly, and year-end close deadlines as they relate to cash application duties
Qualifications
- High school diploma or GED equivalent
- Specialty training in medical billing and posting preferred
- Customarily has at least six months of demonstrated medical revenue cycle experience
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word
- Ability to communicate effectively
- Excellent time management skills
- Excellent writing and documentation skills
- Strong attention to detail
- Ability to operate 10-key numeric pad by touch
- Ability to work under tight time schedules
- Requires outstanding decision making and excellent problem-solving skills
- Ability to successfully aid in all areas of training and staff development
- Ability to work independently as well as a team player
- Ability to handle multiple tasks, projects, duties, and priorities
Requirements
- High school diploma or GED equivalent
- Specialty training in medical billing and posting preferred
- At least six months of demonstrated medical revenue cycle experience
- Familiarity with Microsoft Excel, Outlook, Word
- Ability to operate 10-key numeric pad by touch
- Strong attention to detail
- Knowledge of HIPAA and PHI handling
- Outstanding customer service skills
- Excellent time management skills
- Excellent writing and documentation skills
- Ability to communicate effectively
- Ability to work independently and as a team player
- Ability to handle multiple tasks, projects, duties, and priorities
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Life & Disability Insurance
- Paid Time Off
- Extended Illness Days
- Colleague Referral Bonus
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
Company overview
Concentra is a leading national provider of occupational health, urgent care, and physical therapy services in the United States. Founded in 1979, the company operates a network of more than 520 medical centers across 44 states, serving employers, employees, and individual patients. Concentra specializes in workplace injury care, employment-related physical examinations, drug testing, and occupational health programs designed to help employers maintain safe and productive work environments. The company's services include urgent care for non-life-threatening illnesses and injuries, physical therapy and rehabilitation, and wellness programs. As a subsidiary of Select Medical, Concentra plays a crucial role in the healthcare ecosystem by bridging the gap between workplace health needs and medical care delivery. The company's integrated approach combines occupational medicine expertise with convenient access to care, making it a trusted partner for thousands of employers nationwide seeking to reduce workplace injuries, manage workers' compensation costs, and promote employee health and productivity.