Catering Associate - Food Service Department, Part-time, Evenings

Responsibilities

• Must be able to follow oral and written instructions such as policies and procedures
• Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
• Must be able to read and comprehend patient menus
• Takes patients menu selections prior to each meal
• Adheres to diet and allergy restrictions for patient food orders
• Must be knowledgeable of diet restrictions and comfortably answer questions
• Offers alternatives to menu allowed on prescribed diet in accordance with allergies, sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections (following provided guidelines)
• Assembles trays according to patients menu on ticket in a timely and accurate manner
• Follows tray presentation and condiment standards
• Serves and retrieves patient trays from patient rooms in a courteous and professional manner
• Accurately delivers trays to patients and visitors according to established procedures
• Conducts Catering Rounds as instructed to ensure patient satisfaction
• Must display a "Can-Do" - Service Excellence mindset
• Follows facility and departmental infection control policies and procedures
• Retrieves trays within one hour of service
• Observes HIPAA and Patient Identification guidelines
• Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator
• Cleans and sanitizes coffee carts daily
• Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service
• Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, nursing staff, patients and visitors
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
• Follows established food-handling practices to maintain food safety standards and comply with infection control procedures
• Delivers floor stock daily according to pars
• Completes daily documentation of floor stock, tray and other floor deliveries accurately for accounting and quality purposes
• Rotates floor stock according to food safety procedures
• Documents refrigeration temperatures daily in patient pantries that contain floor stock
• Maintains galleys in safe, clean and organized manner
• Operates equipment properly, safely and efficiently according to established procedures
• Reports all damaged and unsafe equipment to management
• Completes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning
• Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals
• Maintains work station area in clean and orderly manner
• Completes routine projects or detail cleaning duties as assigned
• Attends department in-services and meetings
• Completes Hospital required training and surveys
• May assist in Dishroom, Servers as needed
• Follow established break schedule unless otherwise directed by manager
• Maintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of food
• Maintains established levels of supplies for work area
• Notifies management of workload status and availability for additional assignments or need of additional assistance
• Assists in the orientation of new employees in the department by demonstrating basic duties of job
• Responds to management requests in a positive and timely manner
• Performs other duties as assigned