Center Manager

Responsibilities

• Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required
• Meet daily, weekly and monthly deadlines and maintain operational records
• Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment
• Monitor donor retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans
• Ensure compliance with all Company SOPs and applicable federal, state and local regulations
• Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees
• Responsible for all aspects of financial oversight including setting annual budget, meeting monthly financial targets, and cash management objectives
• Responsible for overall center quality compliance by ensuring the business is inspection ready at all times
• Develop and foster a center philosophy of continuous improvement and support company values
• Collaborate with quality to ensure center complies with company, regulatory and customer requirements
• Participate during all audits with quality personnel and develop corrective action plans
• Follow all HSE and OSHA policies and procedures and ensure compliance with OSHA regulations and training
• Maintain clean efficient work environment and ensure sufficient operating supplies and forms are available
• Support facility maintenance to highest safety, compliance and cleanliness standards
• Conduct recruitment, training, development, counseling and termination
• Ensure excellent customer service by all staff and resolve complaints or concerns
• Monitor all marketing and advertising to ensure effectively executing programs
• Represent the Company and center in the community and with other business, local publications and vendors
• Maintain confidentiality of all personnel, donor and center information

Education

• Bachelor's Degree preferred
• Equivalent combination of education and professional work experience (4 years minimum) required

Experience

• Minimum 2 years supervisory or leadership experience responsible for overseeing the activities of others required OR
• Completion of CSL Plasma Leadership Development program

Additional Comments

• Maintain company Technical Training certification
• Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations
• Monitor and manage entire financial responsibility of the center
• Proficient in English

Working Conditions

• Ability to make decisions which have significant impact on the department's credibility, operations and services
• Ability to formulate complex and comprehensive materials such as authoritative reports and/or make formal presentations
• Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies
• Overnight travel required up to 10% of the time
• Occasionally lift and carry up to 25 lbs
• Occasionally perform tasks while standing and walking up to 100% of the time
• Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Fast paced environment with frequent interruptions