Center Operations Supervisor

Key Responsibilities

• Manage and maintain daily staff schedules to ensure appropriate coverage and efficient center operations
• Oversee and maintain accuracy of CentralReach data and documentation
• Support authorization tracking, monitoring, and updates to ensure services remain active and compliant
• Coordinate and oversee facility-related needs to ensure a safe, organized, and functional environment
• Assist with hiring processes, including coordination of interviews, onboarding, ongoing training support and hiring support tasks
• Provide administrative support to the clinical leadership team, including training coordination and staff development initiatives
• Support supervision, mentorship, and onboarding processes for new and existing employees as needed
• Ensure smooth day-to-day operational flow and escalate issues appropriately to leadership

Job Duties and Responsibilities

• Oversee reception: greeting families and team members, answering calls, receiving mail
• Manage and maintain appropriate building access or security through accurate and current authorized pick-up, manage access control
• Rescheduling of services and managing communication of schedule changes, cancelation management: day of schedule changes, calling families, and Team Member callouts
• Intake assessment scheduling support (and setup family portal as needed)
• Ensure CentralReach data elements remain updated and accurate
• Payroll support: coding & timekeeping compliance, converting support, amending notes, etc.
• Culture/Team Member relations: welcome new hires, support staff with basic needs, organize events, cover breaks
• Center upkeep and functioning: ordering supplies, safety and compliance (drills, audits quarterly and annual), leader of the facility
• Works with facilities team to address center needs and coordinate vendor visits as warranted
• Reportable Events reporting (Client, Caregiver, or Employee): assist with documenting and reporting as directed by the CD, DCO, Compliance, or Human Resource
• Confidential document management: receiving and organizing client documents (intake, authorizations, insurance coverage support, Client Coordination of Benefits, and document collection)
• Confidential document management: Team member records (Licenses, Certifications, Credentialing records and correspondence) needed for maintaining employee’s electronic file as needed
• Provide basic tech support and inventory management
• Provide basic HR support through on-boarding and off-boarding and time keeping tasks
• Support CD as needed with coaching/corrective action documentation
• Assist with Team Member certifications, application, and exams (payment and documentation as needed)
• Support marketing efforts and events (drop off brochures, take pictures, coordinate and set-up events, etc.)
• May support the authorization process (and Authorizations Team) as needed for specific payer requirements: TX Medicaid, TRICARE, ESSC, Catalight, RC, etc.
• Support the Candidate interview process as determined by the Talent Acquisition team
• Follow all policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by the Clinical and Compliance teams

Essential Skills

• Adaptability – Accepts and applies feedback. Adapts to changes in the work environment. Manages competing demands.
• Professionalism – Arrives and begins work prepared and on time. Keeps commitments. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations.
• Conflict Resolution – Confronts difficult situations. Encourages open communications. Maintains objectivity. Uses negotiation skills to resolve conflicts.
• Commitment to Quality – Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Pursues training and development opportunities.
• Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Works cooperatively in group situations.
• Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Writes clearly and informatively.
• Problem Solving – Develops alternative solutions. Identifies and resolves problems in the early stages. Displays willingness to make decisions. Exhibits sound and accurate judgment.

Education/Experience

High school diploma or general education degree (GED); And 1+ years related experience or training in an operational support role preferred.

Language Ability

Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Ability

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills

Experience in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer).

Certificates and Licenses

Have a current and valid CPR and first aid Certification.

Travel Requirements

Have reliable means of transportation. Meet requirements of our Motor Vehicle policy.